LLM Evaluation Product Operations Specialist – TikTok

TikTok; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TikTok is seeking a Product Operations Specialist to join the Tako team in Singapore. You will design and implement an evaluation framework for the in-app AI chatbot, bridging user insights, data analysis, and cross-functional execution to drive product improvements.

You will leverage user research to set quality standards, work with strategy and algorithm teams on metrics, and coordinate with international delivery teams to ensure timely, high-quality project delivery.

Qualifications

• Bachelor's degree or above.
• Clear ability to define diverse user scenarios and articulate experience quality standards.
• Highly detail-oriented and well-organized; strong logical thinking with a data mindset.
• Excellent communicator and collaborative team player.

Responsibilities

• Own end-to-end design and implementation of the AI chatbot evaluation framework within Tako; support ongoing product iteration and optimization.
• Leverage user research and data analysis to uncover user needs; define the ideal experience quality standard for the product and drive improvements in model capability and user satisfaction.
• Collaborate with strategy and algorithm teams to build a scenario-based evaluation metrics system for Tako; deliver analytical insights and recommendations to improve and retain search users.
• Partner with international delivery teams to drive the execution of evaluation programs; leverage automated evaluation methods to ensure projects are delivered on time and to quality standards.

Skills

Written communication

Abstract thinking

Scenario definition

Data mindset

Detail-oriented

Organized

Collaborative

Excellent communicator

Education

Bachelor's degree or above

Job description

Responsibilities

About the Team: We are looking for a sharp and organized Product Operations specialist to join TikTok's Tako team. You will play a key role in building and operationalizing the evaluation framework for Tako's in-app AI chatbot experience, bridging user insights, data analysis, and cross-functional execution to drive continuous product improvement.

• Own the end-to-end design and implementation of the AI chatbot experience evaluation framework within Tako; support ongoing product iteration and optimization.
• Leverage user research and data analysis to uncover user needs; define the ideal experience quality standard for the product and drive improvements in model capability and user satisfaction.
• Collaborate with strategy and algorithm teams to build a scenario-based evaluation metrics system for Tako; deliver analytical insights and recommendations to improve and retain search users.
• Partner with international delivery teams to drive the execution of evaluation programs; leverage automated evaluation methods to ensure projects are delivered on time and to quality standards.

Qualifications

Minimum Qualification(s):

• Bachelor's degree or above.
• Strong written communication skills and the ability to think abstractly; capable of clearly defining diverse user scenarios and articulating experience quality standards.
• Highly detail-oriented and well-organized; strong logical thinking with a solid data mindset.
• Excellent communicator and collaborative team player.

Preferred Qualification(s):

• Prior experience in LLM evaluation or user-facing product roles.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.