Learning Systems Operations & Support Manager - DSC/JS/19183

ST Engineering; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering is seeking a Learning Systems Operations & Support Manager in Singapore to lead cloud-based application solutions for learning domains. You will design, implement, and maintain scalable, secure applications while guiding cross-functional teams to deliver reliable services.

The role requires strong Java-based technology experience (Springboot, Tomcat), cloud platforms (AWS/Azure/GCP), and 5+ years in cloud application support, with leadership skills and ITIL/ITSM familiarity.

Qualifications

• Strong understanding of SDLC and application architecture.
• Experience with Java tech stack including Springboot and Tomcat.
• 5+ years in cloud-based application support or maintenance.
• Proven leadership and team management abilities.
• Familiarity with ITIL/ITSM processes.

Responsibilities

• Lead and mentor a team handling app support and user assistance.
• Investigate, diagnose, and resolve incidents with root-cause analysis.
• Oversee maintenance, patches, upgrades and new releases with minimal user disruption.
• Monitor performance, availability, and reliability; drive optimization.
• Plan and execute changes with minimal business impact.
• Communicate status and changes to stakeholders including senior management.
• Manage budget for maintenance and support activities.
• Contribute to strategic planning for application maintenance and development.
• Ensure compliance with security policies and regulatory requirements.

Skills

Java stack

Springboot

Apache Tomcat

Cloud platforms

Leadership

ITIL/ITSM

Tools

AWS

Azure

GCP

Job description

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers

About our Line of Business - Training & Simulation Systems

Our Training & Simulation Systems business has close to 40 years of experience in delivering innovative learning, training, and simulation solutions to customers in the defence, public safety and security, and enterprise domains. We envision to create a better future together through learning, training, and simulation.

Together, We Can Make A Significant Impact

As a Learning Systems Operations & Support Manager, you will harness your expertise in cloud technologies to design, develop, and implement robust application solutions that meet the evolving needs of our clients in the Learning Domain. You will work closely with cross-functional teams to drive cloud adoption and ensure that applications are scalable, secure, and maintainable.

Be Part of Our Success

Application Support:

• Managing and coordinating the team responsible for resolving application-related issues, providing user support, and ensuring the smooth functioning of software.

Incident & Problem Management

• Investigating, diagnosing, and resolving application-related incidents and problems, including root cause analysis and implementing preventative measures.

Application Maintenance & Enhancement

• Overseeing the maintenance and updates of applications, including applying patches, upgrades, and new releases, while ensuring minimal disruption to users.

Performance Monitoring:

• Monitoring application performance, availability, and reliability, identifying areas for improvement, and implementing optimization strategies.

Change Management:

• Managing changes to applications, including planning, testing, and deploying updates, ensuring minimal disruption to users.

Stakeholder Communication:

• Communicating with stakeholders, including senior management, users, and development teams, about application status, issues, and planned changes.

Budget Management:

• Managing the budget for application maintenance and support, including tracking costs and identifying opportunities for cost optimization.
• Leading and mentoring a team of application support specialists, fostering a collaborative and high-performing environment.

Strategic Planning:

• Contributing to the long-term strategy for application maintenance and development, aligning with the organization's overall goals.

Compliance & Security:

• Ensuring applications adhere to relevant security policies and regulatory requirements

Qualities We Value

Technical Expertise:

• Strong understanding of software development lifecycles, application architecture, and various technologies relevant to the organization's applicationsCertification in AWS, Azure or Google Cloud Platform
• Java Technology Stack Experience Required (ie. Springboot, Apache Tomcat)
• 5 years experience supporting and maintaining cloud application solution

Problem-Solving & Analytical Skills:

• Ability to diagnose and resolve complex technical issues, analyze data, and identify root causes.

Communication & Interpersonal Skills:

• Effective communication with technical and non-technical audiences, including the ability to explain technical concepts clearly.

Leadership & Team Management:

• Ability to lead, motivate, and mentor a team, fostering a positive and collaborative work environment.

Project Management Skills:

• Ability to manage projects, including planning, execution, and monitoring progress.

Business Acumen:

• Understanding of the organization's business objectives and how applications support those objectives.

ITIL/ITSM Knowledge:

• Familiarity with ITIL or other IT Service Management frameworks for application support and maintenance.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.