Learning and Development Manager

5G-Starlink Pte.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Plaza Premium Group seeks an experienced Learning & Development Manager to steer global learning strategies and ensure timely, high-quality performance support across 200+ locations. You will partner with multiple departments, coach the L&D team, and drive continuous improvement in policies and training delivery.

The role requires a strategic mindset, collaboration across cultures, and travel readiness for a dynamic hospitality environment.

Qualifications

• Bachelor's degree in HR or related field.
• 8 years in Learning & Development incl. design and facilitation.
• Certifications in branded training products and psychometric tools (MBTI, 360 assessments, DISC) a plus.
• Hands-on experience in E-learning design, career development and talent management.
• Management experience in designing and delivering cultural change programs/projects in a global context.
• Experience working with global teams in matrix organizations.
• Strong interpersonal, written and verbal communication; ability to travel.
• Independent, proactive and collaborative work style.

Responsibilities

• Identify and review training needs across airport lounges and outlets to maintain customer service quality.
• Develop KPIs on learning effectiveness.
• Plan and manage learning calendar initiatives for Managers, Operational colleagues, Management Trainees and Interns.
• Conduct training needs assessments and recommend training solutions aligned with company goals.
• Plan, develop, conduct and supervise training programs according to business needs.
• Update training manuals and liaise with overseas managers on delivery.
• Plan, review, and monitor Training Budget & Training Plan.
• Train and manage internal trainers for effective delivery.
• Collaborate with external Training providers on programs.
• Seek solutions to improve operations workflows.
• Manage learning program administration and training records; monitor budget allocations.
• Assist in setting up new operations and involvement in business development.
• Participate in ad hoc projects assigned by the company.

Skills

Learning & Development

E-learning design

Career development

Talent management

Project management

Cross-cultural collaboration

Communication

Education

Bachelor's Degree in Human Resources

Tools

MBTI

360 assessments

DISC

Job description

About the job Learning and Development Manager

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.

Our promise to you:

• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry

What we ask of you:

• Bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we'll make travel better.

What you'll be doing -

As Learning & Development Manager to observe and carry out global learning & development strategies are aligning with the business strategies and people growth. To drive, plan, lead and assure the quality and timeliness of performance support and synchronize with the Corporate Learning & Development strategies. Maintain close relationship with different departments to provide effective account services. Coach team members to achieve optimal level of performance. Monitor the effectiveness and applicability of policies and procedures and take necessary actions for continuous improvement.

The ideal candidate enjoys working in an entrepreneurial and ambiguous environment and is collaborative with a can do attitude. If you are purpose-driven, enthusiastic, and youre seeking a meaningful career where you learn, grow, and positively impact the world around you, wed love to talk with you!

Job Responsibilities -

• Work closely with Group Learning and Development Manager, to identify and review training needs in airport lounges and all outlets so as to maintain good quality of customer service
• Develop KPIs on learning and development to measure Learning effectiveness
• Plan and manage initiatives in the learning calendar to ensure timely implementation for Managers, Operational colleagues, Management Trainees and Interns
• Execute training needs assessments and make necessary recommendations & training solutions, ensuring the objectives are fully addressing the companys values, business objectives and results, and the training needs of the employees
• Plan, develop, conduct and supervise training and development programs according to business needs
• Develop and update training manuals based on operational needs and liaise with overseas managers on training delivery
• Plan, review, prepare, and monitor the companys Training Budget & Training Plan
• Train and manage the team of internal trainers to ensure effective delivery of all internal trainings
• Work closely with External Training providers on external in-house training programs or public programs
• Seek best solutions to improve operations workflow procedures
• Manage learning program administration and training records; Monitor the budget allocation for Learning and Development
• Assist in setting up new operations and involving in business development
• Participate in any ad hoc projects that the company assigns

Job Requirements -

• Bachelors Degree in Human Resources or other discipline
• 8 years of experience in Learning & Development including training design and facilitation
• Certified in branded training products and psychometric tools (MBTI, 360 assessments, DICS, etc..) is an advantage
• Hands on experience in E learning design, career development and talent management
• Management experience in designing and delivering cultural change programs / projects in a global context
• Experience working with global teams in matrix organizations
• A mature individual with excellent interpersonal skills, convincing and influential
• Independent, capable in handling diversity in a multicultural organization
• Willing to travel
• Demonstrate, promote and exemplify the Companys Core Values: T.R.I.P. (Trust, Respect, Integrity, Pride)
• Ability to work with a diverse group of colleagues and counterparts
• Ability to think strategically in a complex, ambiguous environment
• Able to work in a fast paced, dynamic environment and demonstrate a sense of urgency
• Project management skills, organization skills, and strong time management skills
• Strong written and verbal communication skills
• Pro-active and collaborative work method. Positive can do outlook