Lead Ops & Policy Engineer — Public Safety Tech

HTX (Home Team Science & Technology Agency); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

HTX is Singapore's Science and Technology agency focused on transforming and operationalizing public safety capabilities. This role centers on developing integrated operational plans (OPP) for the HTSC, aligning SOPs, and driving performance metrics while ensuring contingency readiness across four operation centres.

The ideal candidate has at least five years in operations planning, strong analytical and communication skills, and experience with policy development.

Qualifications

• Tertiary qualifications in Science, Engineering, Information Technology or equivalent.
• Minimally 5 years of work experience in operations planning and contingency planning.
• Having policy development and writing experience would be advantages.
• Being able to work independently, analytical with excellent interpersonal, communication and proficiency in Microsoft Office (PowerPoint, Excel) skills are required.
• Possess good writing skill.
• Attention to details and ability to maintain accurate records for knowledge management.
• Having digital infographics skill to create digital communication materials, performance dashboard etc.
• Able to build consensus across different functions, stakeholders and partners and give advice on HTSC SOP and the underlying principles.
• Continuous learning mindset to implement improvements in HTSC operations.
• Team-player mindset is necessary, as the jobholder may be required to assist in other duties if needed.
• All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance.

Responsibilities

• Develop the operational plans and policy (OPP), to support the transformation of the four operations centres to an integrated HTSC.
• Work closely with the operations management team of the four operation centres to develop OPP that are aligned with the objectives of the integrated HTSC.
• Provide staff guidance and support to the operations management team to align SOP with the underlying principle of the OPP.
• Analyse and evaluate operational processes and procedures to identify areas of improvement.
• Monitor the effectiveness of the OPP to meet the objectives of the HTSC.
• Develop performance metrics to measure operational performance of the HTSC.
• Develop contingency plans to scale up operations of the HTSC to meet ad hoc operational requirement of the Home Team Departments (HTDs), especially in the event of major disaster, heightened security, or pandemic.
• Engage HTDs to address any gaps in the HTSC operations and follow up to recommend improvements to the operational policies and procedures.
• Provide staff support to HTSC Steering Committee and Management forums on all HTSC OPP matters.

Skills

Interpersonal skills

Communication

Analytical thinking

Team collaboration

Attention to detail

Independent working

Education

Science/Engineering/IT degree

Tools

Microsoft Office

PowerPoint

Excel

Job description

HTX is Singapore's Science and Technology agency focused on transforming and operationalizing public safety capabilities. This role centers on developing integrated operational plans (OPP) for the HTSC, aligning SOPs, and driving performance metrics while ensuring contingency readiness across four operation centres.

The ideal candidate has at least five years in operations planning, strong analytical and communication skills, and experience with policy development.