Lead Information Technology Support Specialist

Temus; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Temus is a Singapore-based consulting firm delivering digital transformation for public and private sectors. We seek an IT Support Specialist to manage cloud environments and user devices, blending cloud and system administration with strong documentation and communication.

The role involves leading a team, maintaining GCP, securing networks with Palo Alto firewalls, and handling IT budgeting and procurement.

Qualifications

• 3-4 years of IT infrastructure, operations, networking, or technical support experience.
• Experience leading/supervising an IT support/infrastructure team.
• Hands-on experience with GCP.
• Experience with enterprise firewalls (Palo Alto or similar).
• Strong knowledge of TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, DHCP.
• Experience managing hardware, licenses, inventories, procurement, and lifecycle.
• Exposure to IT budgeting, vendor management and ITSM processes.
• ITSM incident, request, change, and problem management knowledge.

Responsibilities

• Oversee day-to-day IT infrastructure, operations, and support activities.
• Lead and mentor IT support/infrastructure team.
• Administer and optimize GCP environment.
• Configure and monitor Palo Alto firewalls for security.
• Manage enterprise networking components and services.
• Maintain assets, licensing, procurement, and lifecycle management.
• Support budgeting, vendor management, and procurement processes.
• Own ITSM processes including incident, change, and problem management.
• Act as escalation point for complex issues and ensure disruption-free operations.
• Document IT processes and configurations; collaborate with stakeholders.

Skills

Team leadership

Analytical thinking

Troubleshooting

Communication skills

Documentation

Education

ITIL Foundation certification

Experience with multi-site environments

Tools

Google Cloud Platform (GCP)

Palo Alto Networks firewall

Microsoft 365

Microsoft Entra ID

Job description

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Governments Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Summary

We are seeking a highly motivated IT Support Specialist to join our team and play a key role in supporting our cloud environments and user devices. This position combines technical expertise in cloud administration and system administration with excellent communication and documentation skills.

Job Responsibilities

• Oversee and manage day-to-day IT infrastructure, operations, and technical support activities across the organization.
• Lead, mentor, and supervise members of the IT support/infrastructure team, ensuring smooth daily operations and skill development.
• Administer and maintain the organization's Google Cloud Platform (GCP) environment, including provisioning, monitoring, and optimization of cloud resources.
• Configure, monitor, and maintain enterprise firewall solutions (e.g., Palo Alto Networks) to ensure network security and compliance.
• Manage and troubleshoot enterprise networking components, including TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, and DHCP.
• Maintain IT hardware and software inventories, manage licensing, and support procurement and lifecycle management of technology assets.
• Support IT budgeting, vendor management, and procurement processes in coordination with relevant stakeholders.
• Own and drive IT Service Management (ITSM) processes, including incident management, service requests, change management, and problem resolution.
• Serve as an escalation point for complex technical issues, ensuring timely resolution and minimal business disruption.
• Document IT processes, configurations, and procedures to support knowledge sharing and operational continuity.
• Collaborate with internal stakeholders across departments to understand technology needs and deliver effective solutions.
• Ensure adherence to IT security best practices and organizational policies across infrastructure and support functions.

Job Requirements

• Approximately 3-4 years of experience in IT infrastructure, operations, networking, or technical support.
• Experience leading, mentoring, or supervising an IT support or infrastructure team.
• Hands-on experience with Google Cloud Platform (GCP).
• Experience with Palo Alto Networks firewalls or similar enterprise firewall solutions.
• Good understanding of enterprise networking concepts, including TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, and DHCP.
• Experience managing IT hardware, software licensing, asset inventories, procurement, and the technology asset lifecycle.
• Exposure to IT budgeting, vendor management, procurement, and financial planning.
• Familiarity with IT Service Management (ITSM) processes, including incident, request, change, and problem management.
• Strong analytical, troubleshooting, communication, documentation, and stakeholder management skills.

Qualifications

• ITIL Foundation certification is highly desirable.
• Experience supporting multi-site environments and managing enterprise infrastructure.
• Experience with Microsoft 365, Microsoft Entra ID, endpoint management, and cloud security solutions is an advantage.

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.