Lead Engineer/ Engineer, Systems Management, HTSC Operations

Home Team Science and Technology Agency (HTX); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Home Team Science and Technology Agency (HTX) in Singapore seeks a role overseeing daily systems management for HTSC, collaborating with stakeholders to ensure high availability and robust security. The position requires project management, vendor and contract oversight, and strong communication skills.

You will work with Day 1 PMTs and Facility Management to maintain infrastructure across remote sites, manage maintenance programs, and ensure timely patching and documentation.

Qualifications

• Tertiary qualification in Engineering or IT equivalent.
• Certifications in PMP, CISSP, GCIH or GSEC are preferred.
• Government Home Team Ops knowledge and good understanding of their systems & networks are preferred.
• Strong effective communications skills.
• Good time management and organizational skills.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Oversee systems management in HTSC and ensure services meet availability targets.
• Collaborate with Day 1 PMTs to align infrastructure with technical specifications.
• Maintain Handing-Over-Taking-Over documentation before system handovers.
• Manage vendor relations, contracts and procurement processes to support operations.

Skills

Communication

Time management

Autonomous working

Troubleshooting

Vendor management

Education

Tertiary qualification in Engineering or IT

Tools

PMP

CISSP

GCIH

GSEC

Job description

What the role is:

HTX is Singapore's Science and Technology agency that brings together diverse scientific and engineering capabilities to develop transformative, operationally ready solutions for public safety. As a statutory board under the Ministry of Home Affairs, HTX works at the forefront of science and technology to empower the Home Team with cutting-edge capabilities. Guided by our mission to amplify, augment and accelerate the Home Team's advantage, we are committed to keeping Singapore the safest place on planet Earth. The job-holder will oversee the daily systems management in the Home Team Sustainment Centre – HTSC, working with various stakeholders to ensure that the HTSC is monitored, maintained and any disruption to the system is kept within prescribed system availability. Apart from systems management, job-holder is required to be well versed in project management, vendor management and contract management.

What you will be working on:

• Systems Management
  • Assist Head (Systems Management) in managing the systems delivered to HTSC for Day 2 operations.
  • Work closely with Day 1 PMTs to ensure that the systems and infrastructure are built in accordance with the technical specifications.
  • Ensure Handing-Over-Taking-Over documentations are in order before taking over the system.
  • Oversee all system issues and ensure minimum system downtime by keeping within the contracted system availability figures, to manage preventive and corrective maintenance activities, timely vulnerability patching, accounts review and certificates renewal.
  • Work closely with Facility Management (FM) Engineers and maintenance vendors to support the maintenance programme, i.e., the day-to-day running of the systems in HTSC. This include ensuring the availability of Systems Infrastructure comprising servers, storage, logs collectors at all remote sites, network connectivity, system backup, daily update of security signature, system patch, users account management, port scanning against current systems.
  • Work closely with HTDs’ PMTs to ensure systems are onboarded to HTSC for monitoring.
  • Any other tasks assigned that are related to ensuring the smooth operations of the HTSC systems.
• Project Management
  • Lifecycle project management of new projects, i.e., requirements gathering, AOR and AOB approval, procurement, contracting, tech refresh, maintenance and retirement.
• Finance Budget tracking and resource utilisation
• Contract Management
  • Raising of Purchase Orders and verification of invoices
  • Ensure that the Service Level Agreement of contracts are met
  • Prepare documentations for liquidated damages, when required
  • Ensure contracts are renewed or replaced timely
  • Work out Contract Variations when required
• Vendor Management
  • Work closely with vendors to ensure the works are carried out in accordance with the contracts.
  • Communicate effectively with vendors to resolve issues and manage vendors’ performance during the execution of the works required.

What we are looking for:

• Tertiary qualification in Engineering or IT equivalent.
• Certifications in PMP, CISSP, GCIH or GSEC are preferred.
• Government Home Team Ops knowledge and good understanding of their systems & networks are preferred.
• Strong effective communications skills.
• Good time management and organizational skills.
• Strong troubleshooting and problem-solving skills.
• A team player with the ability to work autonomously.

All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement.

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About Home Team Science and Technology Agency (HTX)

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.