Lead, Distribution Compliance Analytics and Reporting

Prudential Services Asia; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Prudential is seeking a seasoned professional to lead a team responsible for compliance reporting, misconduct analytics and data support for distribution channels in Singapore. You will oversee data-backed assessments of misconduct, consolidate trends, and provide management reports for internal stakeholders and regulators.

Ideal candidates have 6–8 years in compliance or analytics within financial services, hold a Bachelor’s degree, and possess insurance qualifications (M5/M9) with strong Excel

Qualifications

• 6–8 years of experience in compliance, market conduct, investigation, audit, reporting or analytics.
• Experience preferably in sales, customer complaints and/or investigations in insurance or financial services.
• Degree in any discipline; relevant insurance qualifications (M5, M9) would be an added advantage.

Responsibilities

• Lead and supervise a team to deliver compliance reporting, misconduct analysis and analytics support for distribution channels within stipulated timelines.
• Oversee data-supported assessment of suspected agency misconduct, including trend consolidation, investigation support and documentation of findings.
• Prepare and review accurate, well-structured reports, dashboards and management information for internal stakeholders and regulators.
• Support oversight of surveillance activities, ensuring timely follow-ups and remediation tracking.
• Engage distribution channels to obtain relevant information for fair assessment of alleged misconduct and market conduct issues.
• Identify and implement improvements to reporting, data quality and team efficiency, including standardisation or automation initiatives.
• Support projects and regulatory initiatives, contributing analytics, coordination and execution support.

Skills

Analytical thinking

Leadership

Regulatory knowledge

Education

Bachelor's degree

M5/M9 insurance qualifications

Tools

Excel

Power BI

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

In this role, you will oversee a team responsible for compliance reporting, misconduct analysis and data support for distribution channels. Reporting to the Head, Distribution Monitoring, you will ensure timely and accurate analytics, support investigations into misconduct matters, and provide meaningful insights to inform market conduct oversight.

Job Description:

Lead and supervise a team to deliver compliance reporting, misconduct analysis and analytics support for distribution channels within stipulated timelines. Oversee data-supported assessment of suspected agency misconduct, including trend consolidation, investigation support and documentation of findings. Prepare and review accurate, well-structured reports, dashboards and management information for internal stakeholders and regulators. Support oversight of surveillance activities, ensuring timely follow-ups and remediation tracking. Engage distribution channels to obtain relevant information for fair assessment of alleged misconduct and market conduct issues. Uphold prescribed market and business conduct standards and maintain working knowledge of applicable regulations, Regional Compliance Standards and internal business rules. Identify and implement improvements to reporting, data quality and team efficiency, including standardisation or automation initiatives. Support projects and regulatory initiatives, contributing analytics, coordination and execution support.

Who we are looking for:

Competencies & Personal Traits:

• Comfortable leading or mentoring junior team members
• Strong analytical skills with the ability to interpret data and explain insights clearly
• Experience with reporting and AI tools (e.g. advanced Excel, Power BI or similar) is an advantage
• Good working knowledge of regulatory and market conduct requirements

Working Experience:

6-8 years of experience in compliance, market conduct, investigation, audit, reporting or analytics preferred Experience preferably in the areas of sales, customer complaints and/or investigation in insurance or financial services.

Education:

• Degree in any discipline
• Relevant insurance qualifications (such as M5, M9, etc) would be an added advantage

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn