Lead Consultant - Client Management, H&B, SGP

WTW; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Willis Towers Watson in Singapore seeks a Health & Benefits consultant to manage client relationships, design and implement employee benefits programs, and drive profitability. The role includes cross-selling, retention, and ensuring compliance with local regulations.

The ideal candidate has 3–5 years in health & benefits consulting or related C&B function, with strong communication and MS Office skills, and knowledge of the Singapore vendor market.

Qualifications

• Assist/undertake any other duties as may be required.
• Minimum of 3-5 years’ experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel and Word).
• Proficiency in English language (Chinese language proficiency a plus)

Responsibilities

• Manage customer relationships in Health & Benefits for assigned clients.
• Design and implement effective employee benefits programs including regional/pooling where applicable.
• Ensure profitability and negotiate favorable fee/commission levels with clients.
• Actively cross-sell existing clients and drive retention.
• Ensure compliance with Willis Towers Watson standards and local laws.

Skills

Communication

Oral and Written Communication

English Proficiency

Chinese Language

Compliance Knowledge

MS Office

Vendor Marketplace Knowledge

Employee Benefits Knowledge

Job description

Today, employers understand that their benefits can be instrumental in shaping the type of organization they are, and the way their employees – and their peers – perceive them. They are also embracing a broader notion of what constitutes employee benefits. The likes of workplace culture, DE&I, ESG and flexible work policies are all increasingly being seen as part of the benefit landscape.

Today, employers understand that their benefits can be instrumental in shaping the type of organization they are, and the way their employees – and their peers – perceive them. They are also embracing a broader notion of what constitutes employee benefits. The likes of workplace culture, DE&I, ESG and flexible work policies are all increasingly being seen as part of the benefit landscape.

In Health & Benefits Asia Pacific, we help employers across the region develop and sustain a benefits program that can assist to promote a healthy and high-performing workforce using our deep subject matter expertise, innovation and extensive research. Our core services address the most critical benefits issues that organizations of all sizes are facing today.

• Benefits advisory to help develop a modernized benefit and wellbeing programs aligned with organizational strategy and employee needs.
• Benefits broking and placement services to help source, assess, implement and manage the providers for the company’s insured benefits.
• Flexible benefits consulting and administration services to enable employees’ choice and benefits personalization to meet their different needs.

The Role

• Responsible for managing customer relationships in the area of health & benefits.
• Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for retention.
• Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.

Key Tasks

Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of WTW service:

• Account Management

Program management

• Design efficient plan designs and funding arrangements that fit client’s needs.
• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations.
• Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.

Legislative Updates

Communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.

Stakeholder management for excellence client service delivery

Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.

Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.

Enhancing/building client relationships and getting to know clients including decision makers.

Maximizing Account Profitability For Each Client By

achieving optimum remuneration consistent with competitive premium level as compared with services provided.

managing credit control

monitoring workload

Account Administration

Ensuring That The Following Are Current For Each Client

• Client Data File(s)
• Client Service Status Record (BOR)
• Minutes of Clients Meetings
• Communications in accordance with Group Standards
• Claims Escalation Management
• Timely claims escalation resolution and supporting clients in LOG escalations
• General
• Enhancing Company’s profile amongst clients
• Ensuring compliance with the requirements of Company’s Quality Standards
• Ensuring no Errors & Omissions claim arises out of clients.
• Building carrier relationship
• Monitor/control workflow priorities in the team to ensure goals/target are achieved

Qualifications

• Assist/undertake any other duties as may be required.
• Minimum of 3-5 years’ experience in a Health & Benefits consulting or brokerage role, or
• from a C&B function in industry.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel and Word).
• Proficiency in English language (Chinese language proficiency a plus)

Competencies

• Client Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.