Lead AI-Driven IT Operations & Resilience
SINGAPORE AIRLINES LIMITED
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Job summary
SINGAPORE AIRLINES LIMITED is seeking an experienced professional to enhance ITSM practices with modern automation frameworks. This role focuses on developing AI-driven operational tools and leading ITSM engineers to improve reliability and efficiency.
The ideal candidate has a Bachelor's Degree, 5+ years in IT operations, and strong knowledge of ITIL framework. Proficiency in scripting and AI technologies is essential.
Qualifications
- 5+ years of experience in IT operations or substantial exposure to ITSM processes.
- ITIL v3/v4 certification preferred.
- Hands-on experience with automation tools and AI/ML technologies.
Responsibilities
- Enhance core ITSM practices using automation tools.
- Lead development of AI-driven operational tools.
- Mentor ITSM Engineers and improve ITSM processes.
- Manage vendor operations and performance.
- Drive ITSM best practices across teams.
Skills
Education
Tools
Job description
Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.
SINGAPORE AIRLINES LIMITED
SINGAPORE AIRLINES LIMITED
CHANGI CITY, 1 CHANGI BUSINESS PARK CENTRAL 1 486036
Permanent, Full Time
Professional
5 years exp
Information Technology
$4,500 to $9,000 Monthly 47 applications Posted 30 Jun 2026 Closed on 30 Jul 2026See how you compare with other applicants
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Itsm
BMC Remedy
Automation Tools
Scripting
ServiceNow
Stakeholder Management
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