L2 Cybersecurity Operations Engineer (Financial)

UNITECH CONSULTING PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

UNITECH CONSULTING PTE. LTD. in Singapore seeks an experienced cybersecurity engineer to provide Level 2 operational support for network and security infrastructure in a financial services environment.

You will manage incidents, perform vulnerability remediation, and support firewalls, VPNs, and other security technologies to ensure availability and protection of IT assets. The role requires troubleshooting complex issues, guiding Level 1 teams, and contributing to security projects while

Qualifications

• Minimum 6 years of experience managing IT systems and infrastructure, including ~2 years in a financial institution; or at least 3 years of relevant experience as a cybersecurity support engineer.
• Strong understanding of network architecture and topology, including LAN, WAN, MAN, and VPN.
• Good knowledge of network security concepts, including encryption, digital certificates, authentication protocols, and Kerberos.
• Hands-on experience supporting network security infrastructure, such as firewalls, proxies, VPNs, routers, and intrusion prevention systems.
• Experience in incident management, change management, vulnerability remediation, and security hardening.
• Knowledge of emerging cybersecurity technologies and network security best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal skills, with a customer-service-oriented approach.
• Ability to work independently and collaboratively under pressure in a production support environment.
• Willingness to work rotational shifts and participate in weekday and weekend on-call support.

Responsibilities

• Provide Level 2 production support for network and cybersecurity infrastructure, ensuring system availability and operational stability.
• Manage and resolve security incidents, service requests, and change requests in accordance with established IT service management procedures.
• Perform vulnerability assessment follow-ups, remediation, and security hardening of network infrastructure.
• Manage and troubleshoot firewalls, proxy servers, VPNs, remote access, IP connectivity, routers, intrusion prevention systems (IPS), load balancers, and related security technologies.
• Support LAN, WAN, VPN, DNS, and DHCP operations, including configuration, troubleshooting, and performance monitoring.
• Assist in the installation, configuration, maintenance, and upgrading of firewalls, routers, VPNs, servers, and intrusion detection systems.
• Support network security project implementation, infrastructure upgrades, and technology enhancements.
• Maintain network security asset inventories and Configuration Management Database (CMDB) records.
• Develop and maintain technical documentation, security standard operating procedures (SOPs), operational procedures, and knowledge management records.
• Provide technical guidance and escalation support to Level 1 security operations teams.
• Respond promptly to cybersecurity incidents, including malware infections, phishing attacks, suspicious network activity, and potential data breaches.
• Support security awareness initiatives and communicate relevant security practices to internal stakeholders.
• Monitor the effectiveness and performance of network security controls and recommend improvements where necessary.
• Ensure compliance with applicable legal, regulatory, and internal security policies, including financial crime prevention, fraud prevention, and relevant reporting requirements.
• Complete mandatory training and maintain the technical knowledge and competencies required for the role.

Job description

UNITECH CONSULTING PTE. LTD. in Singapore seeks an experienced cybersecurity engineer to provide Level 2 operational support for network and security infrastructure in a financial services environment.

You will manage incidents, perform vulnerability remediation, and support firewalls, VPNs, and other security technologies to ensure availability and protection of IT assets. The role requires troubleshooting complex issues, guiding Level 1 teams, and contributing to security projects while