L2 Cloud & Infrastructure Support Engineer

United States Digital Space LLC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

United States Digital Space LLC is seeking an L2 Cloud & Infrastructure Support Engineer in Singapore. The ideal candidate should possess strong AWS administration skills and the ability to manage Windows Server environments efficiently.

This mid-level role involves troubleshooting infrastructure issues, supporting business-critical operations, and collaborating with internal teams to maintain high availability and security compliance.

Qualifications

• Hands-on experience in AWS Cloud Administration (EC2, VPC, IAM, S3).
• Strong experience in Windows Server Administration and Active Directory.
• Good understanding of networking concepts (TCP/IP, DNS, VPN).

Responsibilities

• Provide Level 2 support for AWS infrastructure and services.
• Manage Windows Server environments, Active Directory, DNS, DHCP.
• Troubleshoot network connectivity and routing issues.
• Monitor system performance and security compliance.
• Support incident, problem, and change management.

Skills

AWS Cloud Administration

Windows Server Administration

Networking concepts

Troubleshooting skills

ITIL support processes

PowerShell scripting

Job description

Location: Singapore

Employment Type: Full-Time

Experience Level: Mid-Level

Job Summary

We are looking for a skilled and proactive L2 Cloud & Infrastructure Support Engineer to support AWS cloud infrastructure, Windows Server environments, networking, and core IT services. The ideal candidate should have strong troubleshooting skills, hands-off experience with AWS administration, and the ability to support business-critical infrastructure operations.

Key Responsibilities

• Provide Level 2 support for AWS cloud infrastructure and services.
• Manage and support Windows Server environments, Active Directory, DNS, DHCP, and related services.
• Troubleshoot network connectivity, routing, firewall, and VPN-related issues.
• Monitor system performance, availability, backups, and security compliance.
• Support incident, problem, and change management activities.
• Collaborate with internal teams, vendors, and stakeholders to ensure smooth infrastructure operations.
• Perform regular health checks and assist in preventive maintenance activities.
• Document technical issues, resolutions, configurations, and operational procedures.

Required Skills and Experience

• Hands-on experience in AWS Cloud Administration, including EC2, VPC, IAM, S3, and CloudWatch.
• Strong experience in Windows Server Administration and Active Directory support.
• Good understanding of networking concepts, including TCP/IP, DNS, VPN, routing, and firewall troubleshooting.
• Experience in monitoring, backup, and security compliance activities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication skills and ability to work with internal teams and external vendors.
• Ability to handle incidents, service requests, and change activities in a structured manner.

Preferred Skills

• Experience with ITIL-based support processes.
• Basic scripting knowledge using PowerShell or automation tools.
• Exposure to cloud security, backup tools, and monitoring platforms.
• AWS certification will be an added advantage.

Candidate Profile

The ideal candidate is technically strong, detail-oriented, and able to work independently in a fast-paced environment. The role requires someone who can troubleshoot infrastructure issues efficiently, communicate clearly, and ensure high availability of systems and services.