L1 Monitoring Engineer (Ref 26521)

Jobline Resources Pte Ltd; Singapore; Sur place; SGD 60 000 - 75 000; Plein temps

Résumé du poste

Jobline Resources Pte Ltd is looking for an IT Infrastructure Monitoring Analyst to join its operations in Singapore. The role focuses on continuous 24x7 monitoring, rapid alert validation, and effective incident logging to maintain service integrity.

You will work with AWS CloudWatch, ITSM tools, and runbooks to diagnose issues, perform remediation within approved scope, escalate when needed, and communicate clearly during handovers.

Qualifications

• Bachelor's degree in IT/Computing or equivalent experience.
• ITIL 4 Foundation certification required.
• 2+ years of relevant experience.
• 1+ year in Infrastructure Monitoring.
• Experience in 24x7 monitoring, alerting, logging, runbooks.
• Knowledge of AWS CloudWatch and ITSM tools.

Responsabilités

• Performs 24x7 monitoring of assigned infrastructure events, alerts and service dashboards.
• Acknowledges alerts promptly and validates the basic alert details and affected service information.
• Logs, categorises and prioritises tickets accurately in the ITSM tool.
• Performs initial diagnosis using available monitoring information, documented procedures and approved runbooks.
• Executes runbook-based remediation within authorised scope and records all actions taken.
• Escalates incidents to the appropriate resolver group when remediation is unsuccessful, outside scope or requires deeper technical support.
• Tracks incident progress and SLA status and follows up on open items as required.
• Provides clear operational communication during incident escalation and shift handover.
• Uses AWS CloudWatch and other available monitoring information to support initial event analysis.
• Maintains accurate ticket notes, timestamps, categorisation and escalation details.
• Identifies recurring alert patterns and raises them for review by higher-level engineers.
• Follows shift handover processes for open alerts, incidents and critical monitoring activities.
• Maintains monitoring runbooks and knowledge information when approved updates are provided.
• Performs any other related task as required.

Connaissances

IT monitoring

Incident response

Formation

Bachelor's degree in IT/Computing

Outils

AWS CloudWatch

ITSM tools

Description du poste

Responsibilities

• Performs 24x7 monitoring of assigned infrastructure events, alerts and service dashboards.
• Acknowledges alerts promptly and validates the basic alert details and affected service information.
• Logs, categorises and prioritises tickets accurately in the ITSM tool.
• Performs initial diagnosis using available monitoring information, documented procedures and approved runbooks.
• Executes runbook-based remediation within authorised scope and records all actions taken.
• Escalates incidents to the appropriate resolver group when remediation is unsuccessful, outside scope or requires deeper technical support.
• Tracks incident progress and SLA status and follows up on open items as required.
• Provides clear operational communication during incident escalation and shift handover.
• Uses AWS CloudWatch and other available monitoring information to support initial event analysis.
• Maintains accurate ticket notes, timestamps, categorisation and escalation details.
• Identifies recurring alert patterns and raises them for review by higher-level engineers.
• Follows shift handover processes for open alerts, incidents and critical monitoring activities.
• Maintains monitoring runbooks and knowledge information when approved updates are provided.
• Performs any other related task as required.

Requirements

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role.
• 2+ years of overall relevant experience.
• 1+ year of experience in Infrastructure Monitoring.
• Experience in 24x7 event monitoring, alert acknowledgement, ticket logging/categorisation, initial diagnosis, runbook-based remediation, incident escalation, SLA tracking and communication.
• Familiarity with AWS CloudWatch and ITSM tools
• Required certification(s): ITIL 4 Foundation.
• Good-to-have certification(s): AWS Certified Cloud Practitioner or equivalent entry-level cloud certification.
• Licence no: 12C6060