Key Account Manager, Global Chains(MJ003979)

Trip.Com Travel Singapore Pte. Ltd.; Singapore; On-site; SGD 90,000 - 135,000; Full time

Job summary

Trip.com Group seeks an experienced Senior Partnerships Manager to lead end-to-end hotel chain partnerships and drive revenue growth. You will own acquisitions and ongoing management of hotel chains, align with global executives, and ensure content, rates, and products deliver best value to customers.

You will coordinate across platform, product, service, and marketing teams, build strong stakeholder relationships, and analyze performance data to maximize financial contributions across regions.

Qualifications

• Bachelor's or Master’s degree in a related field.
• 4+ years of working experience in hospitality, revenue/yield management, or e-commerce.
• Existing network with Tourism Boards, Hotel Chains, and travel influencers would be preferred.
• Strong negotiation and influencing skills.
• Strong problem-solving and analytical abilities.

Responsibilities

• Manage end-to-end projects to deliver holistic solutions for business enablement, operational excellence, and strategic transformation.
• Own acquisitions and management of hotel chains; understand partners' strategy and objectives, and help grow revenue.
• Initiate, develop, and manage relationships with key stakeholders in assigned accounts, and discuss business needs with senior executives.
• Take a customer-centric approach to everything you do. Ensure hotels chains content, rates, availability, and products offer the best value to Trip.com customers.
• Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives.
• Conduct data research and routine performance review meetings with VP, SVP, and C-level in global hotel chain teams to ensure positive financial contribution.
• Be able to initiate new regional projects and accelerate global projects to promote brand awareness, strategy, and product benefits to hotel chain partners.
• Coordinate across Trip.com group internal teams to achieve account expectations and maximize performance.

Skills

Negotiation

Influencing

Presentation

Communication

Travel Industry

Data analysis

Project management

Stakeholder management

Strategic thinking

Problem solving

Education

Bachelor's or Master’s degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you'll get to

• Manage end-to-end projects to deliver the holistic solution required to meet business enablement, operational excellence, and strategic transformation
• Have end-to-end ownership of new hotel chains acquisitions and existing hotel chains management, understand partners' strategy and objectives, and help to grow the revenue
• Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned accounts (Global Chains), and orchestrate discussions with senior execs around their business needs
• Take a customer-centric approach to everything you do. Ensure hotels chains content, rates, availability, and products offer the best value to Trip.com customers
• Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally
• Conduct data research & analysis, and routine performance review meetings with VP, SVP, and even C-level in global hotel chain teams in different geographical areas to make sure the result in a positive financial contribution
• Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and products benefits to hotel chain partners
• Coordinate across Trip.com group internal teams, including teams of the platform, product, service, and marketing in order to achieve the account's expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology
• Other assigned tasks based on business need

What you'll Need to Succeed

• Bachelor's or Master's degree in a related field
• A minimum of 4 years of working experience in hospitality, revenue/yield management, or e-commerce
• An existing network with Tourism Boards, Hotel Chains, and travel influencers would be preferred
• Strong negotiation and influencing skills
• Strong problem-solving skills with a logical mindset
• Ability to demonstrate professional presentation
• Ability to adjust different communication methods depending on the stakeholders
• Strong knowledge of the travel industry and channel distribution
• Result and data-driven with strong analytical skills
• Strong project management skills
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Have a good trip, and see you soon!