IT Systems & Applications Executive

SINGAPORE INSTITUTE OF DIRECTORS; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

The Singapore Institute of Directors is seeking an IT Systems & Applications Executive to own technology end to end—from administering our membership/CRM system to maintaining our website and LMS. You will design and build internal apps, explore practical AI tools, and collaborate with teams to deliver practical solutions.

A hands-on role with cross-team impact. Ideal candidates hold a IT-related degree or diploma and have 2–4 years of hybrid IT experience, including CMS exposure and

Qualifications

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• Strong problem-solving and troubleshooting instincts with the ability to explain technical issues to non-technical colleagues.
• Excellent communication skills and ability to manage multiple stakeholders without jargon.
• Organised approach with the ability to handle concurrent requests from several departments.
• Willingness to learn new systems and tools as the technology environment evolves.

Responsibilities

• Act as system administrator for SID's membership and CRM platform, managing access, configuration and daily health.
• Handle internal requests for data queries, reports and content updates.
• Build dashboards and reports turning membership data into actionable insights.
• Provide first-line support and engage external specialists when needed.
• Design, build and maintain internal applications to streamline processes.
• Explore practical AI tools to support operations with real outcomes.
• Collaborate with external partners to deploy scalable applications.
• Maintain SID's website and ensure integration with CRM, payments and event tools.
• Administer and maintain SID's LMS, including user management and periodic testing.

Skills

Problem solving

Clear communication

Organised

Self-starter

Documentation

Education

Diploma or degree in IT/CS/IS

Tools

WordPress

CMS

Job description

About the role

We are looking for an IT Systems & Applications Executive to join our Information Technology team. This is a hands-on, varied role for someone who enjoys owning technology end to end: administering our core membership and CRM system, building applications and practical AI-enabled tools, maintaining our corporate website, and keeping our e-learning platform running smoothly. You will report to the Vice President, Information Technology, and work closely with teams across the organisation to understand what they need and build it. You will also be the first point of contact when something isn't working, and know when to bring in specialist external support.

Key responsibilities

Membership & CRM Platform

• Act as the system administrator for SID's membership and CRM system, managing user access, configuration, and day-to-day platform health.
• Manage requests from internal teams relating to the platform, including data queries, reports, and content updates.
• Build and maintain dashboards and reports that turn membership data into insights the organisation can act on.
• Build strong working knowledge of the platform to provide first-line support to internal teams, bringing in external technical support only when needed.

Applications & AI

• Design, build, and maintain internal applications that help departments streamline their processes.
• Explore and apply practical AI tools to support SID's operations, focused on real, usable outcomes.
• Work with external technology partners to deploy and scale approved applications for team-wide or end-user rollout.
• Partner directly with departments to understand their needs and deliver solutions that improve productivity.

Website

• Maintain and enhance SID's corporate website, including content updates, functionality improvements, and day-to-day troubleshooting.
• Ensure the website integrates smoothly with SID's membership and CRM system and other connected tools (payment, email marketing, event registration).
• Work with external web development or hosting partners where specialist support is required.

E-Learning (Maintenance)

• Maintain SID's existing e-learning modules, making updates and fixes as needed to keep content current and working correctly.
• Administer SID's Learning Management System (LMS), including platform administration and user management.
• Conduct periodic testing of the LMS and coordinate with the vendor to report and resolve bugs.

What We're Looking For

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 2 to 4 years of experience in IT systems administration, applications development, or a similar hybrid technical role.
• Experience administering a membership, CRM, or database-driven platform, including user access management and report or query building.
• Some hands-on experience maintaining or updating a website (e.g. WordPress or a similar CMS).
• Genuine hands-on interest or experience building lightweight internal applications or workflow tools, including using AI tools in a practical business context.

What Will Make You Succeed

• Strong problem-solving and troubleshooting instincts, with the judgement to know when to resolve something directly and when to escape.
• A clear communicator who can support non-technical colleagues without resorting to jargon.
• Organised, with the ability to manage concurrent requests from several departments without things slipping.
• Careful with member and organisational data, with an awareness of Singapore's PDPA obligations given the personal data our systems hold.
• A self-starter who can conceptualise, prototype, and deliver small-to-medium applications with minimal supervision.
• Meticulous and process-driven, with strong documentation habits.
• Willing to learn new systems and tools as our technology environment evolves.