IT SUPPORT TECHNICIAN

International French School; Singapore; Vor Ort; SGD 30.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Employee handbook benefits

Zusammenfassung

The International French School in Singapore seeks a diligent IT Support Technician to deliver on-site and remote L1 assistance, ensuring timely resolution and a positive user experience across students and staff.

You will install, configure, and troubleshoot end-user devices (PCs, iPads, Macs, Chromebooks), manage tickets, document solutions, and assist with device deployment. A diploma or degree in IT is required, with fresh grads welcome.

Qualifikationen

• Diploma or degree in Information Technology, Computer Science, or related field.
• ITIL certification is an advantage; willingness to obtain it.
• Fresh graduates welcome; up to 1 year IT support experience is a plus.

Aufgaben

• Provide on-site and remote L1 IT support for end users.
• Install, configure, and troubleshoot end-user devices (PCs, iPads, Macs, Chromebooks).
• Log and track IT queries in the ticketing system.
• Escalate issues to IT teams when needed.
• Document solutions in the IT knowledge base.
• Assist with device deployment and IT equipment management.

Kenntnisse

Windows 11

Microsoft Office 2024

Google Workspace

Active Directory

SCCM

Intune

LAN/Wi-Fi troubleshooting

GLPI

Customer service

Team collaboration

English communication

Ausbildung

IT degree/diploma

ITIL certification (advantage)

Tools

SCCM

Intune

GLPI

Google Workspace

Jobbeschreibung

The International French School (Singapore) offers many career opportunities all year round for experienced, energised, passionate educators and administrators. IFS, one of the largest schools in the AEFE network, seeks to attract, nurture and retain individuals of the highest professional integrity and caliber who are committed to international education and fully believe in the power of a multilingual, multicultural environment as a gateway to educating tomorrow’s global citizens.

We seek individuals able to work well on teams and within the framework of the whole-school project. We expect to see strong evidence of ability to work well within a team environment. Respect for others, loyalty and team spirit, lie at the heart of what we do.

Job Description

MISSION

The IT Support Technician is responsible for providing on-site and remote Level 1 (L1) technical support to IFS end users, ensuring timely resolution of IT issues and delivering a positive user experience.

RESPONSIBILITIES

• Install, configure, and troubleshoot end-user computing devices, including PCs, iPads, Macs, and Chromebooks.
• Provide Level 1 technical assistance and support for hardware and software-related queries and incidents.
• Troubleshoot and resolve basic hardware, software, network, and server access issues.
• Respond to user queries in person, by email, chat, or phone.
• Log all IT queries and incidents reported by school staff, teachers, and students in the ticketing system.
• Track incidents and service requests, escalating issues to the appropriate IT teams when necessary.
• Identify and elevate urgent issues requiring immediate attention.
• Report recurring technical problems to management.
• Follow up with users to confirm issue resolution and ensure tickets are closed appropriately.
• Document solutions and troubleshooting steps in the IT knowledge base.
• Assist with PC imaging, device deployment, and IT equipment management.

SKILLS, ABILITY AND REQUIRED QUALIFICATION

• Education: Diploma or degree in Information Technology, Computer Science, or a related field.
• ITIL certification is an advantage; willingness to obtain the certification is desirable.
• Experience: Fresh graduates are welcome to apply; up to 1 year of experience in IT support, helpdesk, or a similar role is an advantage.
• Technical Skills: Basic knowledge of Windows 11 and Microsoft Office 2024.
• Familiarity with Google Workspace, including Gmail, Google Drive, Google Meet, and Google Chat.
• Basic understanding of Windows Active Directory user administration.
• Knowledge of PC imaging and deployment tools, such as SCCM and intune, is an advantage.
• Basic understanding of LAN, Wi-Fi, and network troubleshooting.
• Familiarity with ticketing systems, such as GLPI, is an advantage.
• Willingness to learn device management, including PCs, iPads, Macs, Chromebooks, and carts.
• Basic knowledge of docking station setup, cabling, and EPSON touch projectors is an advantage.
• Soft Skills: Strong customer service skills and a user-focused attitude.
• Good communication and interpersonal skills
• Ability to work collaboratively as part of a team.
• Positive, proactive, and solution-oriented attitude.
• Willingness to learn, adapt to changes, and take initiative.
• Good organizational skills, attention to detail, and ability to manage multiple tasks.
• Flexibility and a strong sense of responsibility.

WORKING CONDITIONS

• Contract Type: Permanent (Full-Time)
• Work Hours: 42 hours per week (Ability to work in shifts, covering IT Support operating hours from 7:30 a.m. to 6:00 p.m.)
• Remuneration: Remuneration based on experience and the IFS salary scale
• Benefits: Health insurance coverage for employees, along with other benefits as outlined in the Employee Handbook
• Leaves Entitlement: The employee will be entitled to leave benefits in accordance with the IFS Leave Policy and applicable Singapore employment regulations
• Language Skills: Good command of English, both written and spoken.

LINE MANAGER

• Direct Supervisor: IT-Support Coordinator, or any other person designated by the School.

WORK RELATIONSHIPS

• Internal Relationships : Works closely with the IT-Support, IT-Apps, IT-Infra and IT-End-User Computing L2 engineering teams teams, as well as teachers, school staff, management and students, to resolve technical issues, provide timely IT support and ensure the smooth operation of L1 IT services.
• External Relationships : Liaises with external IT service providers, hardware and software vendors, and technical support partners as required to troubleshoot issues, coordinate repairs, and maintain IT equipment and services.