IT Support Specialist (POS / Application)

Randstad Singapore; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Randstad Singapore in Singapore is seeking a hands-on IT professional to support POS systems across corporate HQ and store locations. You will configure, maintain, and troubleshoot POS software, terminals, and peripherals while coordinating data flows with inventory and warehouse systems.

The role covers IT helpdesk duties at L1/L2, UAT coordination with third‑party vendors, and end-to-end technical rollouts, with thorough documentation and occasional after‑hours standby support.

Qualifications

• Hands-on experience in POS support, application operations, or IT helpdesk environments.
• Basic knowledge of POS hardware peripherals, database fundamentals, SQL querying, REST APIs, and basic network troubleshooting.
• Proven experience managing third-party technology vendors, executing UAT cycles, and delivering end-to-end system implementations.

Responsibilities

• Configuring, maintaining, and troubleshooting POS software, terminals, payment devices, printers, and scanners across corporate headquarters and store locations.
• Executing routine catalog administration, including SKU creation, promotional pricing updates, menu configurations, and patch deployments.
• Monitoring API connectivity and automated data synchronization between outlet POS environments, inventory management, and warehouse management systems.
• Providing responsive Level 1 and Level 2 IT helpdesk support covering end-user computing, network connectivity, account provisioning, and new outlet launches.
• Coordinating User Acceptance Testing (UAT), third-party vendor escalations, and end-to-end technical rollouts for operational IT projects.
• Maintaining technical documentation, configuration records, and IT governance standards while providing occasional after-hours or weekend standby support.

Skills

POS support

Application operations

IT helpdesk

Tools

SQL querying

REST APIs

Basic networking

POS peripherals

Job description

• Proven track record in managing API data exchanges, inventory/warehouse applications, and vendor‑coordinated system deployments to maintain.
• Market leading company

About the company

A market-leading company is expanding its technology and supply chain infrastructure across Southeast Asia.

About the job

• Configuring, maintaining, and troubleshooting POS software, terminals, payment devices, printers, and scanners across corporate headquarters and store locations.
• Executing routine catalog administration, including SKU creation, promotional pricing updates, menu configurations, and patch deployments.
• Monitoring API connectivity and automated data synchronization between outlet POS environments, inventory management, and warehouse management systems.
• Providing responsive Level 1 and Level 2 IT helpdesk support covering end‑user computing, network connectivity, account provisioning, and new outlet launches.
• Coordinating User Acceptance Testing (UAT), third‑party vendor escalations, and end‑to‑end technical rollouts for operational IT projects.
• Maintaining technical documentation, configuration records, and IT governance standards while providing occasional after‑hours or weekend standby support.

Skills and experience required

Hands‑on experience in POS support, application operations, or IT helpdesk environments.

Basic knowledge of POS hardware peripherals, database fundamentals, SQL querying, REST APIs, and basic network troubleshooting.

Proven experience managing third‑party technology vendors, executing UAT cycles, and delivering end‑to‑end system implementations.

Whats on offer

This position offers hands‑on exposure to large‑scale retail technology ecosystems, opportunities to drive continuous system improvements, and ongoing professional development within a fast‑paced, collaborative team.

Desired Skills and Experience

• it support
• it retail systems
• pos system experience
• retail
• f&b
• koomi pos
• troubleshooting
• it inventory
• vendor management