IT Support Engineer (12 hours shift) (ID: 689843)

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT firm in Singapore is seeking an experienced IT Helpdesk Support Specialist for night shifts to provide end-user support and ensure network health. Candidates should have a minimum of 1 year of helpdesk experience and a diploma in Computer Science or IT. Strong troubleshooting and analytical skills are essential for this role, along with basic SQL knowledge.

Qualifications

• Minimum 1 year of IT helpdesk experience.
• Strong analytical and troubleshooting abilities.
• Familiarity with manufacturing systems (MES, WMS) is a plus.

Responsibilities

• Provide end-user IT helpdesk support during shift hours.
• Monitor network and server health.
• Conduct IT audits and training.
• Coordinate onboarding and offboarding processes.
• Handle IT asset procurement and management.
• Troubleshoot system/application faults.

Skills

End-user IT helpdesk support

Analytical abilities

Troubleshooting

Basic SQL skills

Knowledge of networking

Education

Diploma/Degree in Computer Science, IT, or related field

Job description

Shift: 7:00 PM – 7:00 AM (Thursday to Saturday, alternate Wednesdays)

Key Responsibilities

• Provide end-user IT helpdesk support during shift hours, including remote assistance when required.
• Monitor network and server health; support production/tester networks; elevate emergencies (basic TCP/IP knowledge required).
• Conduct IT audits and training; ensure compliance with factory IT policies.
• Coordinate onboarding and offboarding processes.
• Handle IT asset procurement, installation, configuration, license renewals, and account management.
• Maintain internal knowledge base; assist in root cause analysis for recurring issues.
• Troubleshoot system/application faults and resolve hardware/software problems.

Requirements

• Diploma/Degree in Computer Science, IT, or related field.
• Minimum 1 year of IT helpdesk experience with basic SQL skills.
• Strong analytical and troubleshooting abilities.
• Basic knowledge of networking and Wintel system administration.
• Familiarity with manufacturing systems (MES, WMS) is a plus.