IT Specialist

Panalpina, Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DSV is seeking an IT Infrastructure Operations professional to stabilize and optimize infrastructure across multiple divisions, including network, servers, and end-user systems. The role collaborates with Global IT to enforce standards and drive cross-divisional initiatives.

The candidate will coordinate with country sites and business units, manage change, incident, and problem processes, and maintain CMDB records, ensuring seamless global project delivery and minimal disruption to operations.

Qualifications

• Strong understanding of enterprise IT infrastructure across divisions.
• Experience with regional/global IT organizations.
• Knowledge of IT service management (ITIL or equivalent).
• Ability to coordinate infrastructure changes across business units.
• Clear, structured cross-functional communication.

Responsibilities

• Ensure stability, availability, and performance of IT infrastructure across divisions.
• Oversee infrastructure services including network, servers, and endpoint infrastructure.
• Support incident, problem, and service request handling; act as escalation point.
• Coordinate with Global IT and local stakeholders to align on standards.
• Ensure documentation, CMDB assets, and handovers are maintained.
• Coordinate site setup, relocation, and rollout of global projects.
• Manage changes, incidents, and problems with minimal business disruption.

Skills

IT infrastructure

ITIL knowledge

Cross-divisional coordination

Stakeholder communication

Tools

CMDB

Job description

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers.

Close to 150,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Read more at www.dsv.com.

Main Duties & Responsibilities

1. IT Infrastructure Operations (Across Divisions)

• Ensure stability, availability, and performance of IT infrastructure supporting all DSV divisions (Air & Sea, Road, Contract Logistics, and other business units as applicable) in Vietnam.
• Oversee infrastructure services including:
• Network (LAN, WAN, Wi‑Fi)
• Local server and infrastructure components where applicable
• Site and end‑user infrastructure aligned with Global IT standards
• Support incident, problem, and service request handling across divisions
• Act as escalation point for complex or cross‑divisional infrastructure issues
• Ensure resolution within agreed service levels (SLAs)

2. Vulnerability & Security Handling (Infrastructure Scope)

• Support identification, assessment, and remediation of infrastructure vulnerabilities, in coordination with Global Security teams.
• Ensure timely follow‑up on:
• Vulnerability scan findings
• Security advisories and global remediation requests
• Infrastructure‑related security incidents
• Coordinate local remediation actions, such as:
• Patching and configuration updates
• Network or access restrictions
• Temporary risk‑mitigating controls as directed by Global IT
• Track remediation progress and escalate delays or risks that may impact security or compliance.
• Ensure vulnerability handling activities are executed consistently across all divisions and documented appropriately.

3. Global IT Standards & Compliance

• Ensure infrastructure services across all divisions comply with:
• Global IT architecture and technology standards
• Security, compliance, and audit requirements
• Approved tools, vendors, and processes
• Avoid divisional silos by enforcing consistent IT standards across divisions
• Ensure documentation, handover, and CMDB/asset records are maintained accurately

4. Global Project Support & Cross‑Divisional Coordination

• Act as local infrastructure coordinator across divisions for Global IT initiatives, including:
• Site setup, relocation, standardization, and decommissioning
• Network, connectivity, and security projects
• Global infrastructure and platform rollouts
• Coordinate divisional participation in global projects by:
• Aligning divisional requirements and priorities
• Validating site readiness across multiple business units
• Managing cross‑divisional dependencies and risks
• Ensure structured communication between:
• Global IT teams
• Local divisional stakeholders
• Country / site management

5. Change, Project & Service Management

• Coordinate infrastructure changes and projects impacting multiple divisions
• Ensure adoption of Change, Incident, and Problem Management processes consistently across divisions
• Support planning, testing, cut‑over, and post‑implementation handover with minimal business disruption
• Escalate risks impacting service stability or divisional operations

6. Stakeholder & Vendor Coordination

• Act as primary operational IT contact for infrastructure topics across divisions
• Engage divisional business stakeholders to understand requirements and manage expectations
• Coordinate with external vendors and service providers supporting divisional infrastructure
• Provide regular, clear updates on incidents, changes, and project activities

Key Skills & Competencies

Professional & Technical

• Strong understanding of enterprise IT infrastructure supporting multi‑division environments
• Experience working with regional or global IT organizations
• Knowledge of IT service management (ITIL or equivalent)
• Experience coordinating infrastructure changes across different business units

Personal & Behavioral

• Clear, structured, and cross‑functional communication skills
• Ability to balance divisional needs with Global IT standards
• Proactive, service‑oriented, and collaborative mindset
• Strong coordination and supervisory capability

Position Success Measures

• Stable and reliable IT infrastructure services across all divisions
• Successful delivery of global IT initiatives with cross‑divisional alignment
• Consistent application of Global IT standards across business units
• Effective collaboration between divisional stakeholders, local IT, and Global IT
• A capable and well‑guided infrastructure support team

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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