IT Problem Analyst — Problem Management & Insights

OCBC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

OCBC Bank in Singapore seeks an IT Problem Analyst to support the Problem Manager across the end-to-end lifecycle, emphasizing RCA documentation and trend reporting.

You will maintain the Known Error Database (KEDB), oversee workaround updates, and coordinate remediation with technical teams and the Service Desk.

Requires a Bachelor’s in Computer Science or Information Systems, 5+ years in IT Operations or Service Management, ITIL familiarity (v4 a plus), and 100% in-office work at Loyang.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related field.
• At least 5 years in IT Operations or Service Management.
• Familiarity with ITIL practices; ITIL v4 certification an advantage.
• Strong analytical, documentation and communication skills.
• Ability to collaborate across teams and manage multiple priorities.

Responsibilities

• Assist in Problem Management lifecycle activities: detection, logging, RCA, and closure.
• Conduct proactive analysis to identify recurring issues via trend data.
• Support RCA sessions and document findings with remediation actions.
• Maintain KEDB entries and communicate workarounds to Service Desk.
• Coordinate remediation plans with Change Management and technical teams.
• Deliver dashboards and reports on MTTR, trends and progress.
• Collaborate with stakeholders to ensure governance and updates.

Skills

Analytical

Documentation

Communication

Collaboration

Prioritization

Problem Management

Education

Bachelor’s degree in CS/IS

Job description

OCBC Bank in Singapore seeks an IT Problem Analyst to support the Problem Manager across the end-to-end lifecycle, emphasizing RCA documentation and trend reporting.

You will maintain the Known Error Database (KEDB), oversee workaround updates, and coordinate remediation with technical teams and the Service Desk.

Requires a Bachelor’s in Computer Science or Information Systems, 5+ years in IT Operations or Service Management, ITIL familiarity (v4 a plus), and 100% in-office work at Loyang.