IT Operations Technician: Infrastructure & User Support

United HR Asia Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

United HR Asia Pte Ltd in Singapore invites an IT Support specialist to maintain and improve our office IT infrastructure. You will troubleshoot OS, software, hardware, networks, printers, scanners, and assist HR with onboarding/offboarding, including device provisioning and access controls.

You will keep IT asset records, liaise with vendors, document procedures, and help with security and basic audits. This role requires hands-on problem solving in a fast-paced environment and a collaborative

Responsibilities

• Investigate, troubleshoot and resolve IT-related issues involving operating systems, software, hardware, networks, printers and scanners.
• Assist in the setup, configuration, maintenance, and troubleshooting of office IT infrastructure including LAN, internet connectivity, routers, switches, wireless access points and NAS system.
• Install, configure, and maintain end-user equipment such as desktops, laptops, monitors and peripherals.
• Assist HR with IT onboarding and offboarding, including granting system access, conducting induction for new hires, and preparing devices.
• Ensure IT security and data privacy practices are followed, including antivirus updates, access controls, and basic security checks.
• Liaise with external IT vendors and service providers for issue escalation, maintenance, and IT-related projects.
• Maintain accurate IT asset tracking, including hardware inventory, software licenses, and equipment lifecycle records.
• Document IT procedures, system configurations, troubleshooting steps, and infrastructure changes.
• Assist the team with ad-hoc IT tasks, projects, and improvements as required.

Job description

United HR Asia Pte Ltd in Singapore invites an IT Support specialist to maintain and improve our office IT infrastructure. You will troubleshoot OS, software, hardware, networks, printers, scanners, and assist HR with onboarding/offboarding, including device provisioning and access controls.

You will keep IT asset records, liaise with vendors, document procedures, and help with security and basic audits. This role requires hands-on problem solving in a fast-paced environment and a collaborative