IT Operations & Process Optimization Specialist

IT&M (SG) Pte. Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

IT&M (SG) Pte. Ltd. in Singapore is seeking an Operations Administrative Support professional to enhance operational efficiency and support cross-functional teams. The role focuses on SOP custodianship, process improvement, and service-standard implementation.

Diploma holders with strong communication, analytical, and organizational skills are encouraged to apply. On‑the‑job training will be provided to help you grow with the company.

Qualifications

• At least a diploma required.
• Experience developing SOPs and quality management frameworks.
• IT background is advantageous.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving and organizational abilities.
• Meticulous record keeping and documentation.
• Proactive attitude and willingness to learn new skills.
• On-job training will be provided.

Responsibilities

• Provide operational and administrative support to enhance operational efficiency.
• Identify opportunities for continual improvements and make recommendations accordingly.
• Custodian of standard operating procedures (SOPs).
• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards.
• Engage with stakeholders to define and implement service standards.
• Collaborate with cross-functional teams for meeting operational requirements and targets.
• Track and analyse incidents to identify and address recurring issues.
• Drive quality assurance initiatives.
• Assist with procurement and manage vendor relations.
• Perform research and analysis to support business decisions making.
• Perform data management and documentation duties to ensure accuracy of records.
• Prepare reports and other documentation.
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking.
• Design and implement automation solutions.
• Support ad-hoc duties and projects as assigned.

Skills

Verbal communication

Written communication

Analytical skills

Problem solving

Organisational skills

Record keeping

Documentation skills

Willingness to learn

Education

Diploma

Job description

IT&M (SG) Pte. Ltd. in Singapore is seeking an Operations Administrative Support professional to enhance operational efficiency and support cross-functional teams. The role focuses on SOP custodianship, process improvement, and service-standard implementation.

Diploma holders with strong communication, analytical, and organizational skills are encouraged to apply. On‑the‑job training will be provided to help you grow with the company.