IT Infra Engineer (Collaboration)

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

User Experience Researchers Pte Ltd in Singapore seeks a skilled M365/Google Workspace administrator to lead migration and modernization of collaboration platforms. You will own governance, security, automation, and end-user enablement, driving adoption and reliability across the enterprise.

Work involves coordinating with security teams and vendors, delivering scalable solutions, and training staff to maximize productivity and data protection.

Qualifications

• At least 3 years of proven experience with Google Workspace and M365.
• Deep expertise in SharePoint Online including on-premises to cloud migrations.
• Strong knowledge of Identity Management (AD/Entra ID).
• Experience with security products (Intune, Defender, Purview).
• Ability to automate with PowerShell and MS Graph API.
• Excellent written and verbal communication; able to train end-users.
• Preferred Microsoft 365 certifications or ITIL certification.

Responsibilities

• Develop, deploy, and manage M365 and Google Workspace collaboration suite.
• Plan and lead migrations from on-prem SharePoint to SharePoint Online.
• Monitor health and performance; provide advanced M365 support.
• Implement security measures across platforms (AD/Entra ID, Intune, Defender, Purview).
• Integrate secondary productivity platforms with Microsoft backend services.
• Build automation using PowerShell; report with PowerBI; utilize Dynatrace & Axonius.
• Use PowerShell, Bash, Python to automate tasks and access Graph API.
• Create end-user documentation and conduct training for adoption.
• Engage stakeholders; translate requirements into design and services.
• Forecast budgets and manage delivery with other agencies.
• Ensure IT policies and standards compliance.

Skills

SharePoint Online

Google Workspace

M365 administration

Teams governance

OneDrive for Business

Active Directory / Entra ID

Intune / Defender / Purview

PowerShell

MS Graph API

Automation & scripting

Data security & compliance

Documentation & training

Vendor & contract management

Education

Microsoft 365 Certification: Enterprise Administrator Expert

Microsoft 365 Certification: Endpoint Administrator Associate

ITIL certification

Tools

PowerBI

Dynatrace

Axonius

Microsoft Graph API

Job description

Key Responsibilities:

• Technical Execution & Engineering Deep M365 Administration: Develop, deploy, and manage the M365 and Google Workspace collaboration suite, diving deep into SharePoint Online (site architecture, intranet solutions, document management), Microsoft Teams (governance policies, channel management, voice/video integration), and OneDrive for Business (storage allocation, synchronization troubleshooting, data lifecycle).
• Migration & Modernization: Plan and lead large-scale infrastructure transformation efforts, specifically executing migrations from on-premises SharePoint to SharePoint Online. This includes seamlessly migrating complex SharePoint file collaboration sites and custom applications to the cloud while ensuring minimal business disruption and strong user adoption.
• Service Monitoring & Support: Continuously monitor the health, performance, and usage of M365 and Google Workspace services, providing advanced technical support for complex M365-related issues and proactively optimizing configurations.
• Data Security & Compliance: Implement robust security measures across all collaboration platforms using Identity Management (Active Directory, Entra AD) and security products (Intune, Defender, Purview) to ensure shared data complies with cyber and data security standards.
• Cross-Platform Integration: Administer and integrate secondary enterprise productivity platforms ensuring seamless interoperability with the primary Microsoft backend services.
• Automation: Engineer for scalability by building reusable automation and utilizing PowerShell scripting and related tools like PowerBI, Dynatrace and Axonius to monitor service health and reporting to derive insights.
• Scripting & API: Use PowerShell, Bash, and Python to automate repetitive tasks and interact with the Microsoft Graph API for custom reporting.
• End-User Enablement: Create comprehensive documentation, self-service guides, and conduct training sessions for end-users to drive the effective adoption of collaboration tools.

General Responsibilities

• Engage stakeholders to translate business requirement into design and services to meet the intended availability, capacity, resiliency, security and continuity requirements.
• Forecast budget needed to support the project initiatives and maintenance contracts.
• Ensure client's related Technical Architecture are in compliance with IM8 and Agency's IT Policies and Standards.
• Manage day-to-day delivery and support of application infrastructure services and collaborate with other government agencies and central services teams to facilitate and deliver government-wide services.

Leadership & Strategic Alignment

• End-to-End Delivery: Lead the deployment and service design for large-scale rollouts of new collaboration features and productivity software.
• Policy Development: Develop organization policies, governance standards, and standard operating procedures for M365 tools, collaborating with security teams to meet regulatory needs.
• Project Ownership: Take full ownership of broad, ambiguously-scoped rollouts, ensuring successful outcomes, proactive risk mitigation, and seamless change management for end-users.
• Mentorship & Improvement: Mentor junior team members, synthesize usage data into clear recommendations for leadership, and constructively challenge existing processes to drive continuous improvement.

What We Are Looking For

• Collaboration & Migration Mastery: At least 3 years of proven experience in the development and management of the Google Workspace and M365 ecosystem, with deep technical expertise in SharePoint Online (including hands-on experience with on premises to cloud migrations), Teams, OneDrive, and Exchange Online.
• Security & Identity Knowledge: Strong technical background in Identity Management (Active Directory, Entra AD) and endpoint security products (Intune, Defender, Purview).
• Automation-First Mindset: Advanced proficiency in optimizing and automating crossplatform workflows using PowerShell scripting and MS Graph API.
• Analytical Rigor: Strong problem-solving skills, with the ability to conceptualize the operations of new productivity initiatives and act as a liaison between internal security/operations teams and external product principals.
• Communication Skills: Excellent written and verbal communication skills, capable of presenting effectively to non-technical audiences and creating comprehensive end-user documentation.
• Preferred Certifications: Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate, or ITIL certification.
• Proactive and dedicated individual with good leadership and multi-tasking capabilities as well as the ability to work independently without the need for close supervision.
• Experienced in contract and vendor management.
• Good communication skills, both oral and written, with the ability to pitch ideas and communicate effectively with stakeholders.
• Team player with str