IT Executive

Vanguard Healthcare Pte Ltd; Singapore; On-site; SGD 54,000 - 89,000; Full time

Job summary

Vanguard Healthcare Pte Ltd is seeking an IT professional to support the Information Technology and Cybersecurity Manager in planning and implementing IT services for care facilities. The role covers day-to-day IT operations, policy reviews, security audits, vendor management, and IP Telephony support.

You will assist with network and data security measures, provide staff IT security awareness training, and generate regular operation reports.

Qualifications

• Diploma or degree in IT-related field with at least 2 years working experience.
• IT certifications like CCNA, MCSA/MCSE, ITIL, CISSP are an advantage.
• Strong troubleshooting and problem-solving skills for hardware/software faults.
• Proficiency in Microsoft Office applications.
• At least 2 years' experience with Windows, HP Networks, Microsoft Servers and Fortinet Firewall.
• Knowledge of cybersecurity and cloud computing is a plus.

Responsibilities

• Assist IT/Cybersecurity Manager to plan and implement IT support for residential and care services.
• Manage day-to-day IT operations and review IT policies for current setup.
• Conduct regular system audits for IT effectiveness, security and outages.
• Oversee outsourced IT vendors and IT contracts/renewals; manage IP Telephony deployment.
• Provide IT security measures and staff security awareness training.
• Deliver regular operation reports and identify opportunities for team training.

Skills

Troubleshooting

Cybersecurity awareness

Office suite

Communication skills

Organizational skills

Education

Diploma/Degree in IT-related field

Tools

HP Networks

Microsoft Servers

Fortinet Firewall

Cloud computing

Job description

Responsibilities

1. Assist the Information Technology / Cybersecurity Manager to plan and implement new IT support services and initiatives for residential care, day care, respite care or other services as necessary.

2. Manage day-to-day IT operations of Vanguard entities. These include:
   (a) Maintaining and reviewing IT policies to ensure that they are kept up-to-date and relevant for the current set up.
   (b) Maintaining and reviewing IT policies to ensure that they are kept up-to-date and relevant for the current set up.
   (c) Conducting regular system audit for IT effectiveness, efficiency and security.
   (d) Managing outsourced vendors contracted to provide IT services such as.:
   i. EUC devices support
   ii. Login user accounts
   iii. Mailbox licenses management & renewal
   iv. Creation & deletion of mailboxes as necessary
   v. Procurement of new EUC devices, MS licenses and installation of software
   vi. IT security
   vii. Regular system updates, upgrades, migrations and outages
   viii. Review security logs on access, password management and accounts
   (e) Assisting to maintain and manage all IT contracts and renewals.
   (f) Overseeing the maintenance of Vanguard website and Domain name.
   (g) Providing IP Telephony support:
   i. Obtain approval from Head, Corporate Services to install IP Telephony system for the new Care
   Home / Senior Care Centre sites.
   ii. Coordinate with the Care Home Operations team and vendor to deploy IP Phones.
   iii. Manage and work with vendor to resolve any IP Telephony problem.

3. Assist the Information Technology / Cybersecurity Manager to plan, implement and manage all IT network, systems and data security measures against cyber-attacks.

4. Conduct IT security awareness training programs and workshops for staff.

5. Provide regular operation system reports to Head, Corporate Services.

6. Identify opportunities for team training and skills advancement.

7. Work with all stakeholders to identify and provide responsive support on IT requirements.

8. Any other duties assigned by the supervisor.

Requirements

• Diploma/Degree in IT-related field with at least 2-years working experience.

• Qualification in IT professional certifications like CCNA, MCSA/MCSE, ITIL and CISSP etc is an advantage.

• Possess strong troubleshooting and good problem-solving IT skills in relation to diagnosing and solving both technical hardware / software faults.

• Strong proficiency in Microsoft Office applications.

• Minimally 2-years’ experience in Microsoft Windows software, HP Networks, Microsoft Servers and Fortinet Firewall.

• Knowledge of cyber security and cloud computing will be an advantage.

• Ability to attend to details and respond swiftly to work demands.

• Has good written and verbal communications skills.

• Has good organizational skill and ability to identify and resolve IT issues in a timely manner.

• Ability to stay updated on new technologies and IT innovations.

• Demonstrated accountability, crisis management capability and an ability to prioritise.

We regret to inform that only shortlisted candidates will be notified. Fresh graduates are welcome to apply.