IoT & IT Support Engineer

ADACTIVE ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Carats&Co Pte ltd in Singapore is seeking a hands-on IoT & IT Support Engineer to manage our office IT infrastructure and several technology projects, including digital signage systems and IoT deployments.

You will troubleshoot desktops and peripherals, administer servers, perform backups, configure networks, and provide remote and on-site support to staff and clients. A diploma in IT/CS/Electronics is preferred and you should be willing to travel to project sites across Singapore.

Qualifications

• Diploma or relevant qualification in Information Technology, Computer Engineering, Electronics or a related field.
• Preferably 2+ years of relevant IT support, infrastructure or IoT experience.
• Hands-on experience troubleshooting computers, peripherals and network equipment.
• Working knowledge of Windows and Linux operating systems.
• Experience administering servers or NAS systems, managing backups and restoring data.
• Understanding of TCP/IP, DNS, DHCP, firewalls and VPNs.
• Willing to travel to project sites across Singapore and provide occasional support outside normal hours.

Responsibilities

• Install, configure and troubleshoot desktops, laptops, printers, software and other IT equipment.
• Diagnose and resolve hardware, OS, email and network issues.
• Manage user accounts, access permissions, software updates and security patches.
• Provide remote and on-site technical support to staff and clients.
• Set up, maintain and monitor Windows/Linux servers and NAS storage.
• Configure and monitor scheduled backups for servers, databases and business files.
• Investigate backup failures and perform restoration tests.
• Maintain backup records, recovery procedures and system documentation.
• Support endpoint protection, antivirus and access security.
• Deploy, configure and troubleshoot IoT devices, sensors, gateways, industrial PCs and digital signage players.
• Support Linux-based devices, including Raspberry Pi and similar platforms.
• Configure routers, switches, Wi-Fi, VPNs and 4G/5G connectivity.
• Work with software developers and vendors to resolve device connectivity and integration issues.
• Conduct site installation, testing, commissioning and preventive maintenance.

Skills

IT support

Windows

Linux

Networking

Troubleshooting

Server administration

Backups

IoT devices

Digital signage

Raspberry Pi

Education

Diploma in IT/CS/Electronics

Tools

Windows Server

Linux (Debian/Ubuntu)

NAS Storage

VPNs

Routers/Switches

PowerShell

Job description

IoT & IT Support Engineer

Company: Carats&Co Pte ltd

Location: Singapore | Full-time

About the Role

We are looking for a hands-on IoT & IT Support Engineer to support our office IT infrastructure and technology projects. The role covers computer troubleshooting, server administration, data backups, networking and IoT device deployment, including digital signage systems and media players.

Key Responsibilities

IT Support & Troubleshooting

• Install, configure and troubleshoot desktops, laptops, printers, software and other IT equipment.
• Diagnose and resolve hardware, operating system, email and network issues.
• Manage user accounts, access permissions, software updates and security patches.
• Provide remote and on-site technical support to staff and clients.

Server Administration & Backups

• Set up, maintain and monitor Windows/Linux servers and NAS storage.
• Configure and monitor scheduled backups for servers, databases and business files.
• Investigate backup failures and perform regular restoration tests to verify data recovery.
• Maintain backup records, recovery procedures and system documentation.
• Support endpoint protection, antivirus and access security.

IoT & Project Support

• Deploy, configure and troubleshoot IoT devices, sensors, gateways, industrial PCs and digital signage players.
• Support Linux-based devices, including Raspberry Pi and similar platforms.
• Configure routers, switches, Wi-Fi, VPNs and 4G/5G connectivity.
• Work with software developers and vendors to resolve device connectivity and integration issues.
• Conduct site installation, testing, commissioning and preventive maintenance.

Requirements

• Diploma or relevant qualification in Information Technology, Computer Engineering, Electronics or a related field.
• Preferably at least two years of relevant IT support, infrastructure or IoT experience. Candidates with strong practical skills will also be considered.
• Hands-on experience troubleshooting computers, peripherals and network equipment.
• Working knowledge of Windows and Linux operating systems.
• Experience administering servers or NAS systems, managing backups and restoring data.
• Understanding of TCP/IP, DNS, DHCP, firewalls and VPNs.
• Able to troubleshoot independently, communicate clearly and document solutions.
• Willing to travel to project sites across Singapore and provide occasional support outside normal working hours when required.

Added Advantages

• Basic scripting or development skills in Python, Bash or PowerShell.
• Familiarity with MQTT, REST APIs, Modbus or other IoT communication protocols.
• Experience with digital signage, remote device monitoring, virtualisation or cloud platforms.

What We Value

A practical problem-solver who takes ownership, follows issues through to resolution and enjoys working across office IT and connected technology projects.