Intern, CX - Events & Conference Management

Marina Bay Sands; Singapore; Hybrid; SGD 8,900 - 13,000; Full time

Job summary

Marina Bay Sands is seeking a motivated Intern for CX - Events & Conference Management in Singapore. You will support event management, handle EBMS and POS systems, and assist with administration and reporting tasks. The role is full-time and requires a minimum commitment of six months with training provided.

You will work with CX Managers and other departments to ensure guest needs are met, while learning event operations and CAD floorplan coordination in a fast-paced environment.

Qualifications

• Must be a full-time matriculated student contributing to graduation requirements.
• No prior internship required; training provided.
• Strong customer service mindset and meticulous at details.

Responsibilities

• Support CX Event Managers as a central coordinator for events.
• Utilise EBMS, POS and ServiceNow for event processes.
• Prepare Event Summary, BEOs, and floorplan CADs with the team.
• Collaborate with Groups, Meetings, Banquets, and external vendors.
• Attend meetings and provide admin support as required.

Skills

Customer relationship management

Attention to detail

Teamwork

Communication skills

Education

Full-time student

Tools

EBMS

POS

ServiceNow

CAD (floorplans)

Job description

## Intern, CX - Events & Conference ManagementApply: Marina Bay Sands, Singapore: Full time: Posted 4 Days Ago: JR10001340**WE TAKE YOU ABOVE BEYOND**Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.**Job Responsibilities**Be a part of a team of CX Event Managers who are the central coordinating personnel between our clients and our internal stakeholders or service providers for all event related matters commencing from the receipt of a signed contractual agreement to the event's completion. To support the event managers to enhance and optimize the clients and delegates’ event experience with the Centre.* To handle Event Business Management Software (EBMS)* To handle Point of Sale system (POS)* To handle Service Now service management system (online business processes/ documents) such as finance Debit Credit request, Carpark request, etc.* To generate Event Summary and WSH reports on Event Portal* To generate and distribute Banquet Event Orders (BEO), change orders and group resume* To work with technical team on Computer Assisted Drawings (CAD) for floorplans* To do Proforma invoice for upsell orders and services* To work with Group Reservations, Credit, Meeting Services, Banquets, and external vendors* To work closely with CX Managers and other related departments to ensure organizer’s requests are followed through and completed timely and in a thorough manner as directed by Supervisory Manager* To attend scheduled departmental meetings and daily briefing as required* To perform administrative support to CX Managers as requested and support any written correspondence or office tasks that is required* Suggest ideas to improving work processes within the department and other departments* Interpret the needs of the guests, ensure needs are met with guest satisfaction* Minutes taking**Job Requirements**Education & Certification* Minimum commitment of 6 months* Applicant must be a full-time matriculated student* Internship must contribute to school graduation requirementsExperience* No experience required as training will be providedOther Prerequisites* Good Customer Relationship Management Skills* Well-groomed and professional disposition* Attention to detail, task orientated* Teamwork, able to work well with others* Warm, friendly, and positive* Able to work in a fast-paced environment / work under stressful conditions* Able to commit to full-time work arrangement from Mondays to Fridays throughout the internship.Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.