Insurance Administrative Executive

ION INSURANCE BROKERS PTE. LTD.

Singapore

On-site

SGD 42,000 - 72,000

Full time

6 days ago

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Benefits offered by this job

Central location near Chinatown MRT

Stable office hours

Friendly team environment

Growth opportunities

Job summary

ION Insurance Brokers PTE. LTD. is seeking an experienced Insurance Administrative Executive to support daily operations and client servicing in a stable, office-based role with growth opportunities.

You will be the primary contact for Employee Benefits clients, coordinating with HR teams, employees and insurers, and handling policy administration. The role requires managing multiple cases, strong communication and organisational skills, and attention to detail.

Qualifications

Experience in Employee Benefits or group medical insurance.
Experience in insurance servicing.
Able to work independently and own cases.
Strong organisational and communication skills.
Experience in insurance brokerage is preferred.
CGI/PGI/COMGI/HI/M5/M9 certifications are advantageous.

Responsibilities

Be the main contact for Employee Benefits clients, assisting HR with coverage and claims.
Manage additions, deletions and underwriting support with insurers.
Handle end-to-end servicing and proactive follow-ups.
Prepare and verify premium billings and reconciliations.
Coordinate group medical renewals and documentation.
Maintain accurate policy records and census data.
Support renewals for SME policies.

Skills

Employee Benefits

Group Medical

Client Servicing

Insurance Servicing

Independent Worker

Organisational Skills

Communication Skills

Excel

Outlook

Attention to Detail

Education

CGI

PGI

COMGI

Tools

Microsoft Excel

Outlook

Job description

Company Overview

ION Insurance Brokers is a modern boutique insurance brokerage firm providing quality general insurance to business and individual clients with personalized service. We partner with top-rated carriers to deliver tailored coverage and help clients grow by reducing risk.

Job Summary

Join our friendly team as an Insurance Administrative Executive to support daily insurance operations and client servicing, driving efficient policy management and excellent customer engagement in a stable office-based role with growth opportunities.

We are looking for an experienced and highly organised Employee Benefits Executive to join our growing insurance brokerage. Candidate should be comfortable managing multiple cases concurrently, communicating directly with clients and insurers, and taking ownership of matters from initial request through to resolution.

Responsibilities

Serve as the main point of contact for Employee Benefits (Group Medical Insurance) clients, assisting HR teams and employees with enquiries relating to coverage, benefits, claims and policy administration.
Manage employee additions, deletions and other membership changes, including underwriting requirements, endorsements and follow-ups with insurers.
Handle servicing matters from end to end, identifying what is required, coordinating with the relevant parties, following up proactively and ensuring each matter is properly concluded.
Prepare and verify premium billings, adjustments and reconciliations for Employee Benefits policies.
Coordinate group medical renewals, quotations, policy documentation and issuance to ensure smooth and continuous coverage for clients.
Liaise directly with clients, HR teams, employees and insurers to resolve servicing and claims-related matters promptly and professionally.
Prepare quotations and support renewals for a smaller portfolio of SME general insurance policies.
Maintain accurate policy records, employee census data, documentation and correspondence.
Manage multiple client requests and competing deadlines independently while maintaining accuracy and attention to detail.

What We’re Looking For

Prior experience in Employee Benefits, Group Medical Insurance or insurance servicing.
Insurance brokerage experience is highly preferred.
Candidates from insurers are welcome, but should be comfortable moving beyond a specialised processing function into a broader end-to-end client servicing role.
Able to work independently and take ownership of cases without requiring step-by-step instructions.
Strong organisational skills and the ability to manage multiple cases at different stages simultaneously.
Able to prioritise urgent matters and follow through proactively without constant reminders.
Strong written and verbal communication skills, with confidence communicating directly with clients, HR teams and insurers.
Good numerical accuracy and comfortable working with premiums, billing adjustments, employee census data and reconciliations.
Proficient in Microsoft Excel, Outlook and general office applications.
Resourceful, adaptable and comfortable working in the fast-moving environment of an insurance brokerage.