Institutional Crypto Product Manager: Connectivity & Custody

Confidential Jobs

Singapore

On-site

SGD 90,000 - 140,000

Full time

6 days ago

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Job summary

Confidential, a leading global digital asset exchange, serves retail and institutional users. Our institutional connectivity team designs and operates the infrastructure linking custodians, banks, external exchanges and TradFi partners to trading, settlement and custody capabilities.

In this role you will act as the primary contact for institutional clients in English and Chinese, translate complex product mechanics into actionable requirements, and drive resolution with product, engineering and

Qualifications

Experience translating client feedback into actionable requirements (≤140 chars).
Familiarity with spot trading, perpetuals, margin, settlement and custody (≤140 chars).
Ability to coordinate investigations across multiple internal teams (≤140 chars).
Comfort working across time zones in UTC+8 and beyond (≤140 chars).

Responsibilities

Act as the primary contact for institutional clients and partners, communicating in English and Chinese on asset structures, custody setup, settlement, and risk requirements.
Break down product mechanics, fund flows, and risk requirements into terms both clients and internal teams can act on.
Turn client feedback and incidents into structured requirements — push to resolution with product, engineering, risk, compliance and operations.
Run day-to-day operational coordination across time zones, keeping clients informed until every issue is closed.