Inside Sales Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Training opportunities

Collaborative team environment

Zero Harm safety

Job summary

Johnson Controls Singapore is seeking an Inside Sales Engineer to identify customer needs and offer standard and customized solutions. You will collaborate with the sales, service, product and technical teams to ensure proposals meet specifications and quality standards.

You will be the main liaison for clients, manage enquiries, quotations, and account retention while supporting forecasted orders and pricing strategies. A diploma in mechanical or related field is preferred.

Qualifications

• Diploma in Mechanical or related engineering preferred.
• Experience in project management and leading teams.
• Ability to work independently with a can-do attitude.
• Knowledge of import/export regulations and business software.

Responsibilities

• Serve as key client contact, answering queries and providing basic technical info.
• Build relationships across client levels to ensure satisfaction and retention.
• Coordinate with sales, service, product management and technical teams.
• Prepare and follow up on quotations; manage opportunities in Salesforce.
• Communicate customer needs to enable suitable solutions and cost efficiency.

Skills

Project management

Team leadership

Proactive attitude

Import/export knowledge

MS Office

Salesforce

Education

Diploma in Mechanical or related engineering

Tools

SAP

Salesforce

MS Office

Job description

About us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

As Inside Sales Engineer, you will support the customers by identifying their needs, offering standard and specific solutions/ equipment and services in order to retain customers and maximize opportunities and conversion rate. Strong collaboration with sales team, customer service, product management and technical team to ensure proposals including technical solution that accurately address customers’ needs, adhering to JCI’s product standard, quality requirements and specification.

How you will do it:

• Key point of contact for clients, answering queries, providing basic technical advice and information for new product introduction and modification
• Build and maintains good customer relationship across all customer’s level, coordinate new and repeat sales to ensure 100% customer satisfaction and account retention
• Extensive interaction with customer, partners, internal stakeholder via phone and email
• Enquiry handling, preparation , send and follow up on quotation
• Address clients’ concerns around technical capabilities and commercial viability. 100% follow up sales opportunity via Salesforce.com and ensuring no overdue and accurate up to date opportunity pipeline.
• Listen, understand and coney customer requirements to solution and business opportunities.
• Provide reliable solutions for all commercial and basic technical issues to ensure complete customer satisfaction.
• Plan and implement strategies, reporting accurately on sales and business activities.
• Gains customer acceptance by explaining or demonstrating cost reductions and operational improvement of using specific products and/or solution
• Participation with other regional sales colleagues in sharing marketing intelligence on market growth, movement and opportunities to improve revenue.
• Submit orders and confers with Customer service executive
• Coordinate with sales team and demand planner for forecast orders and special pricing (SPR)
• Maintain professional and technical knowledge by attending educational workshop and training.
• Review professional publication, establishing personal networks.
• Contribute to sales’ effectiveness by identifying short term and long range issues that must be address, provision of necessary information and commentary pertinent to deliberations, recommending options and course of actions
• Performance of any ad-hoc duties as assigned

Add on Responsibilities

• Cross function from Water Mechanical business unit to Special Hazard BU.
• Added on responsibility to pick up new knowledge for Engineered and Foam system.
• Process strong and positive working attitude
• Learn to identify accounts with potential for growth, develop account plans and garner helps from other department to achieve desired goals
• Adopting additional knowledge in SAP to determine improvement by analyzing cost-benefit ratios of project, supplies, service application
• Strong involvement with Order Fulfillment at factory level to ensure healthy order backlog and meet monthly target
• Participate in once weekly night meeting with factory for order fulfillment

What we look for:

• Minimum Diploma in Mechanical or relevant engineering studies preferred
• Project management skill
• Team leadership and facilitation
• Ability to work independently and possess strong “Can Do attitude”
• Knowledge of import, export regulation, SAP system, salesforce, MS Office
• Committed and dedicated to customer satisfaction and enjoy talking to people of all level

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.