Innovation Programs Lead

AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED seeks a senior professional to lead APJ Innovation and Engagement initiatives, translating Amazon’s culture into scalable customer AI-driven experiences. You will drive executive-level sessions, formulate solution pathways, and collaborate with field teams to accelerate adoption and measurable business outcomes.

You will shape content and engagement frameworks, ensuring scalable delivery across top customers in APJ while maintaining alignment with

Qualifications

• 6+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• Experience presenting to both technical and non-technical executive audiences.
• Strong first-principles problem-solving ability to deconstruct ambiguous customer challenges into action plans.
• Strong ability to apply AI/ML capabilities to solve business problems and drive transformation outcomes.

Responsibilities

• Lead and facilitate executive-level innovation sessions to translate Amazon's culture into customer outcomes.
• Apply first-principles thinking to translate customer challenges into AI-driven solution pathways.
• Own the customer journey beyond engagement and drive adoption with field sales teams.

Skills

Go-To-Market

Business Development

Sales

Consulting

Executive presentation

First-principles problem solving

AI/ML application

Job description

The APJ Innovation and Engagement team is the pulse of innovation for AWS in the region. We design and deliver innovation experiences that bring Amazon's culture and technology to life — helping senior executives reimagine what's possible and chart a path from idea to production. Beyond delivery, we shape innovation strategy for APJ: identifying emerging technology trends, understanding how they intersect with customer needs across diverse markets, and translating that into experiences that drive real business outcomes. Our team works across 14 countries spanning vastly different industries, stages of cloud maturity, and competitive landscapes. We partner closely with field sales, solutions architecture, and specialist teams to activate customers and ensure every engagement moves the needle. We are builders at heart — constantly evolving our content, mechanisms, and delivery models to stay ahead of the pace of change in AI and technology innovation.

1. Customer Impact through Business, Technology & Culture Transformation

• Lead and facilitate executive-level innovation sessions that bring Amazon's culture of innovation — Working Backwards, customer obsession, bias for action — to life for customers. Create an environment where senior leaders engage deeply with new possibilities and leave with clear business outcomes in mind.
• Apply first-principles thinking to understand customers' most pressing challenges and translate those into actionable AI-driven solution pathways. Help customers adopt Amazon's innovation methods alongside AWS technology to drive real business results.
• Own the customer journey beyond the engagement — work closely with field sales teams to activate customers, drive solution adoption, and accelerate the path from idea to measurable business outcomes in production.

2. Mechanisms & Operational Excellence

• Design and implement scalable engagement frameworks. Leverage AI to streamline processes — from session preparation to insight capture — ensuring every customer interaction generates reusable learnings.
• Build the ability to scale innovation experiences across our top customers in the region, ensuring consistent quality and impact at volume while delivering business outcomes.
• Build strong operating interlocks with field sales teams, solutions architects, and partner organizations. Establish a clear operating model that makes it frictionless for account teams to activate customers into innovation experiences.
• Codify what works. Develop playbooks, templates, and tooling that enable other markets to replicate successful engagement patterns as the model expands across the region.

3. Content Leadership

• Build next-generation content modules focused on generative AI, agentic systems, and applied AI — grounded in Amazon's culture of innovation and maintained as a portfolio that is modular, industry-adaptable, and technically current.
• Elevate the delivery experience — integrate AI to personalize content in real-time, generate dynamic demonstrations, and create immersive customer experiences that bring Amazon culture and technology together in a way that sets us apart in the region.
• The nature of innovation is ever-changing. Maintain a forward-looking content roadmap, monitor industry signals, competitive moves, and customer patterns — and adapt quickly to ensure our offerings remain relevant as technology evolves.

Basic qualifications

• 6+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• Experience presenting to both technical and non-technical executive audiences
• Strong first-principles problem-solving ability — comfortable deconstructing ambiguous customer challenges into clear action plans that deliver business outcomes
• Strong ability to apply AI/ML capabilities to solve business problems and drive transformation outcomes, engaging both technical and business audiences on generative AI, agentic systems, and applied AI
• Track record of driving measurable customer business outcomes in partnership with field sales teams

Preferred qualifications

• Experience operating across APJ markets with sensitivity to regional and cultural nuances
• Consulting background with experience advising senior leaders on technology-led business transformation
• Passion for Amazon's culture of innovation and ability to translate it into customer-facing experiences
• Hands-on experience applying AI tools to business problems and customer engagement workflows

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.