Information Technology Support Analyst

Astek; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Astek is seeking an IAM Support Analyst on a contract basis in Singapore to provide operational and administrative support to the Identity and Access Management team. You will handle day-to-day backend tasks, such as access request tracking, reporting, reconciliation, and documentation, to reduce the core IAM workload.

The role involves coordinating user access provisioning/de-provisioning, maintaining IAM records, and supporting reviews and compliance activities, with a focus on accuracy and

Qualifications

• 2+ years of experience in IAM or IT operations.
• Proficient in Microsoft Excel for reporting, reconciliation and data tracking.
• Experience with user provisioning/de-provisioning and access reviews.

Responsibilities

• Assist with user access provisioning and de-provisioning per IAM policies and SLAs.
• Maintain and reconcile IAM records using Excel and system data.
• Prepare monthly IAM service request reports (pending/completed).
• Support IAM reviews and compliance activities.
• Perform basic troubleshooting for IAM issues before escalation.
• Support UAT for IAM enhancements and system changes.
• Update IAM procedures and supporting records.

Skills

IAM concepts

Excel proficiency

Active Directory

Troubleshooting

Operations support

Education

Diploma/Degree in IT

Job description

Contract until April 2027 - Renewal is subject to headcount availability and business needs.

Hiring Junior to Senior level.

We are looking for an IAM Support Analyst for contract role valid till April 2027 (option to extend) to provide operational and administrative support to the core Identity and Access Management (IAM) team. The role will focus on day-to-day backend support activities such as access request tracking, reporting, reconciliation, manual processing, basic troubleshooting, and documentation.

The successful candidate will help reduce the operational workload of the core IAM team by ensuring routine IAM tasks are completed accurately and within agreed service levels.

Key Responsibilities

• Support user access provisioning and de-provisioning activities in accordance with established IAM policies and SLAs.
• Maintain and reconcile IAM records using Excel spreadsheets and system-generated data.
• Prepare monthly reports covering IAM service requests, including pending and completed tickets.
• Assist with user access reviews and corporate-wide IAM compliance review activities.
• Perform basic troubleshooting for IAM system failures, access issues, and operational errors before escalating more complex cases.
• Support User Acceptance Testing (UAT) for IAM enhancements and related system changes.
• Assist with manual backend processing, data validation, reconciliation, and miscellaneous operational tasks.
• Update IAM procedures, process documents, and supporting records using approved templates.
• Support investigation activities by gathering information, coordinating user communication, and escalating verified security incidents when required.
• Track outstanding issues and follow up with relevant teams to ensure timely resolution.
• Identify opportunities to simplify or improve routine IAM support processes.

Requirements

• Minimum 2+ years of experience
• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Identity and Access Management (IAM) concepts such as user provisioning, de-provisioning, access reviews, and access rights.
• Experience in operations support, application support, IAM support, or a similar administrative/technical support function.
• Strong working knowledge of Microsoft Excel, including handling reports, reconciliation, and data tracking.
• Experience in Active Directory (AD)
• Good analytical and troubleshooting skills with strong attention to detail.
• Comfortable performing repetitive or manual operational tasks accurately.n