IAM Operations Support Analyst (6-Month Contract)

ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Astek Singapore Innovation Technology Pte. Ltd. is seeking an IAM Support Analyst for a 6-month contract to provide essential back-end support to the Identity and Access Management team.

You will handle access provisioning/de-provisioning, reporting, reconciliation, and documentation to help reduce operational workload. The role requires a diploma or degree in IT/CS, solid Excel skills, and the ability to work independently while coordinating with technical and business teams.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IAM concepts such as user provisioning, de-provisioning, access reviews, and access rights.
• Experience in operations support, application support, IAM support, or a similar administrative/technical support function.
• Strong working knowledge of Microsoft Excel, including handling reports, reconciliation, and data tracking.
• Good analytical and troubleshooting skills with strong attention to detail.
• Comfortable performing repetitive or manual operational tasks accurately.
• Able to manage tickets, follow established procedures, and work within defined SLAs.
• Good written and verbal communication skills.
• Able to work independently while collaborating closely with technical and business teams.

Responsibilities

• Support user access provisioning and de-provisioning activities in accordance with IAM policies and SLAs.
• Maintain and reconcile IAM records using Excel spreadsheets and system-generated data.
• Prepare monthly reports covering IAM service requests, including pending and completed tickets.
• Assist with user access reviews and corporate-wide IAM compliance review activities.
• Perform basic troubleshooting for IAM system failures, access issues, and operational errors before escalating more complex cases.
• Support User Acceptance Testing (UAT) for IAM enhancements and related system changes.
• Assist with manual backend processing, data validation, reconciliation, and miscellaneous operational tasks.
• Update IAM procedures, process documents, and supporting records using approved templates.
• Support investigation activities by gathering information, coordinating user communication, and escalating verified security incidents when required.
• Track outstanding issues and follow up with relevant teams to ensure timely resolution.
• Identify opportunities to simplify or improve routine IAM support processes.

Skills

IAM concepts

Excel

Ticket management

Analytical skills

Troubleshooting

Documentation

Communication

Independent work

Education

Diploma in IT/CS

Bachelor's degree in IT/CS

Job description

Astek Singapore Innovation Technology Pte. Ltd. is seeking an IAM Support Analyst for a 6-month contract to provide essential back-end support to the Identity and Access Management team.

You will handle access provisioning/de-provisioning, reporting, reconciliation, and documentation to help reduce operational workload. The role requires a diploma or degree in IT/CS, solid Excel skills, and the ability to work independently while coordinating with technical and business teams.