Information Technology Operations Manager

Talent Link by e2i; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Talent Link by e2i is seeking an IT leader to guide and develop the IT team across multiple offices in Singapore. The role focuses on strategic direction, governance, and service quality for IT infrastructure and applications.

You will collaborate with business stakeholders and external partners to ensure initiatives align with organisational goals while maintaining security and compliance across all sites.

Responsibilities

• Lead and manage the IT team, providing direction, coaching and support
• Oversee IT operations and services across multiple office locations
• Provide strategic direction for IT infrastructure, systems, applications and technology initiatives
• Manage and coordinate with external IT vendors, service providers and technology partners
• Oversee IT ticketing and support processes to ensure issues are tracked, prioritised and resolved within agreed timelines
• Establish and improve IT processes, policies and service standards across all offices
• Plan and manage IT projects, system implementations, upgrades and improvements
• Monitor IT performance and identify opportunities to enhance efficiency and user experience
• Oversee IT security, access management and compliance requirements
• Manage IT budgets, resources and vendor contracts
• Act as the key point of contact between the IT team, business stakeholders and external vendors
• Provide leadership and strategic guidance rather than being primarily involved in hands‑on technical operations

Job description

Talent Link by e2i is a programme to match candidates to job opportunities offered by e2i’s Industry Partners. Applicable for Singaporeans and Singapore Permanent Residents only.

This job opportunity is from our Industry Partner in the IT Industry.

Job Descriptions

• Lead and manage the IT team, providing direction, coaching and support
• Oversee IT operations and services across multiple office locations
• Provide strategic direction for IT infrastructure, systems, applications and technology initiatives
• Manage and coordinate with external IT vendors, service providers and technology partners
• Oversee IT ticketing and support processes to ensure issues are tracked, prioritised and resolved within agreed timelines
• Establish and improve IT processes, policies and service standards across all offices
• Plan and manage IT projects, system implementations, upgrades and improvements
• Monitor IT performance and identify opportunities to enhance efficiency and user experience
• Oversee IT security, access management and compliance requirements
• Manage IT budgets, resources and vendor contracts
• Act as the key point of contact between the IT team, business stakeholders and external vendors
• Provide leadership and strategic guidance rather than being primarily involved in hands‑on technical operations