Industry Training Officer

National Trades Union Congress (NTUC); Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Structured development

Career progression

Competitive salary & benefits

Meaningful impact

Job summary

NTUC is seeking an Industry Training Officer to enable technology-driven workforce transformation in Singapore. You will partner with business leaders, unions and Company Training Committees (CTCs) to drive productivity, upskill workers and ensure fair employment practices as industries adopt AI, automation and data analytics.

The role focuses on building partnerships, conducting transformation roadmaps and guiding practical implementation across sectors, delivering meaningful workforce outcomes

Qualifications

• Diploma or Degree in Business, Engineering, HR, Economics, Public Policy, Technology or related disciplines.
• Minimum 3 years of experience in workforce development, business improvement, technology transformation, facilitation or consulting.
• Strong communication, facilitation and stakeholder management skills.

Responsibilities

• Advise companies on transformation strategy, technology adoption and responsible implementation for AI and automation.
• Facilitate roadmapping workshops and align management with unions on Ops-Tech plans.
• Coordinate NTUC program partnerships with government agencies, training providers and industry stakeholders.
• Track transformation outcomes in business performance, reskilling and job redesign results.
• Promote fair employment practices and strong labour-management relations.

Skills

AI transformation

Analytical thinking

Communication & facilitation

Stakeholder management

Education

Diploma/ degree in Business, Engineering, HR, Economics, Public Policy, Technology

Job description

Pioneering workers' rights since 1961, the National Trades Union Congress (NTUC) unites 59 trade unions, seven trade associations, 12 social enterprises, and other enterprise partners as we create better lives for workers here in Singapore.

Our work cuts across the different ages and stages of life as we walk the ground and respond to everyday needs. Through initiatives that protect our workers at work, transform careers, manage the cost of living, help with financial resilience and health, and nurture relationships for families, we champion every worker through every touch point as we work towards better wages, welfare, and work prospects.

Because Every Worker Matters.

The Role

Industry Training Officer

The Industry Training Officer (ITO) plays a critical role in enabling companies and workers to navigate transformation in Singapore’s economy. As organisations adopt new technologies, including artificial intelligence, automation, data analytics and digital technologies, ITOs partner with business leaders, unions and Company Training Committees (CTCs) to ensure transformation delivers productivity gains, better jobs and stronger workforce outcomes, while upholding fair employment practices, strong labour-management relations and tripartism.

In this role, ITO will:

• Advance NTUC’s mission of better jobs, stronger enterprises and sustainable transformation
• Build and grow relationships with companies across sectors, expanding NTUC’s reach through the CTC model
• Support companies in planning and implementing technology‑enabled business and workforce transformation
• Ensure workers benefit from AI adoption through reskilling, job redesign and career progression
• Bridge business, technology and workforce considerations in a practical and responsible manner

Core Roles of an ITO

An ITO performs three integrated roles:

1. Business Advisor and Development – building partnerships and guiding companies through workforce transformation

• Identify and engage companies, pitch the Company Training Committees (CTCs) model and NTUC’s value proposition to senior business leaders, HR heads and union counterparts
• Advise companies and Company Training Committees (CTCs) on transformation strategy, technology adoption and responsible implementation across business use case (e.g. automation, analytics, HR and customer applications)
• Assess business processes, job roles and workforce capabilities to identify where AI can improve productivity and job quality
• Guide job redesign, reskilling and change management / redeployment discussions, and promote fair employment practices

2. Facilitator – aligning management and unions on Ops-Tech Roadmapping

• Run transformation and Ops‑Tech Roadmapping workshops with management and unions
• Support stakeholders to prioritise AI initiatives that deliver business value, productivity gains, and meaningful workforce outcomes
• Identify technology & AI-related skills gaps and recommend training pathways
• Build shared understanding between employers and workers on how technology & AI will change jobs, skills and career pathways

3. Coordinator – integrating the wider ecosystem

• Coordinate support across NTUC, government agencies, training providers and AI solution partners
• Support companies in planning and implementing CTC‑supported technology projects
• Track data and transformation outcomes across business performance, workforce reskilling and job redesign results
• Support sector or cluster‑level initiatives that scale technology and workforce transformation best practices across industries

Job Requirements

Qualifications

• Diploma or Degree in Business, Engineering, HR, Economics, Public Policy, Technology or related disciplines

Work Experience

• Minimum 3 years of experience, preferably in workforce development, business improvement, technology transformation, facilitation or consulting. Strong candidates with exposure through relevant roles or internships are encouraged to apply

Skills & Attributes

• Strong interest in AI‑enabled transformation
• Strong analytical and problem‑solving skills
• Good communication and facilitation abilities
• Comfortable working with diverse stakeholders
• Adaptive, curious and people‑centered

What You’ll Get

• Structured development – Strategic Technology & Operational Road Mapping course, with mentorship from experienced ITOs
• Career progression – Clear ITO career pathway with possible lateral movement across NTUC’s departments
• Compensation – Competitive salary benchmarked to market, AWS, performance bonus and full benefits
• Meaningful Impact – Work that genuinely shapes outcomes for Singaporean workers and the companies that employ them

Only shortlisted candidates will be notified.