Implementation Manager

worldpay pte ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Worldpay is seeking an Implementation Manager to join our Customer Experience team in Singapore. You will be the technical go‑to expert, supporting customers as they integrate with the Worldpay suite of payment services and coordinating with Account Management to deliver fit‑for‑purpose solutions.

You will define project scope, manage timelines, and maintain stakeholder communication, ensuring successful on‑time deliveries while handling a high volume of projects.

Qualifications

• 5+ years of experience in managing projects and delivering customer technical integrations.
• Strong communication and interpersonal skills with ability to manage stakeholder discussions.
• Analytical and problem-solving skills with capability to propose innovative solutions.
• Curiosity to capture customer requirements and familiarity with funneling techniques.
• Proficiency with XML and JSON APIs; experience with Web/Mobile SDKs, React Native and JavaScript.
• Knowledge of database technologies such as Oracle/SQL and ability to perform server log checks with SPLUNK.

Responsibilities

• Own and manage multiple customer implementations from scoping to post-live monitoring.
• Serve as the technical expert for customers, coordinating with Account Management and internal teams.
• Design and set up customer accounts, provide technical guidance, and troubleshoot incidents.
• Define project scope, maintain plans, and update stakeholders with risk assessments.
• Deliver customer demos and training on product functionality to maximize value.

Skills

Project management

Communication skills

Analytical skills

Requirements gathering

XML/JSON API

Web/Mobile SDKs

React Native

JavaScript

Oracle SQL

Splunk

Tools

Splunk

Oracle SQL

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Implementation Manager to join our ever-evolving Customer Experience team and help shape the future of global commerce.

What you’ll own

• Possess expert level of knowledge on all relevant products and services.
• This is a customer‑facing role, you’ll be responsible for supporting our customers in integrating with Worldpay suite of payment services.
• As a go‑to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
• Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• You will be responsible for defining the finalized scope and managing the project right through completion and post‑live monitoring, following clear and well‑maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identify any risk early and ensure that the project is going to plan.
• You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.
• You’ll also plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.
• Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
• Other related duties assigned as needed.

What you’ll bring

• 5 years and up experience and proven background in managing projects and delivering customer technical integrations.
• Confidence and experience in managing relationships between internal and external stakeholders. Possess strong communication and interpersonal skills. Demonstrated ability to communicate ideas effectively and contribute constructively in stakeholder discussions.
• Strong analytical and problem‑solving skills with the ability to propose innovative solutions.
• Be curious, ability to capture customer requirements and familiar with funneling techniques.
• Technical expertise in XML, JSON API is a must
• Experience with implementation involving Web and Mobile SDKs, React Native and JavaScripts
• Knowledge of Database technologies: Oracle / SQL.
• Ability to perform server log checks with SPLUNK analysis tool.
• Someone who can work independently as well as is a team player.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.