Immersive Wildlife Camps Experience Lead

Mandai Wildlife Group; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Mandai Wildlife Group seeks dedicated staff to operate immersive wildlife experiences across Mandai Wildlife Reserve. You will run camps/glamps, manage guest check-ins, handle enquiries, and coordinate with senior staff to ensure smooth operations.

Active participation in wildlife education and guest engagement is essential. Ideal candidates enjoy outdoor work, are energetic and confident in public speaking, and can lead part-time staff while maintaining high standards of safety and guest

Qualifications

• Minimum qualification is GCE O'Level.
• Mandarin-speaking candidate is an added advantage.
• Experience in working outdoors and running camps/glamps.
• Strong on-ground operations knowledge and animal knowledge preferred.
• Willing to obtain Class 2/3 driving license or equivalent for buggy driving.
• Public speaking and guest interactions experience is desirable.
• Customer-oriented, energetic and positive attitude.

Responsibilities

• Execute immersive wildlife experiences, including camps/glamps as camp chief or facilitator.
• Conduct shift duties and ensure smooth day-to-day wildlife experience operations.
• Resolve guest feedback, issues and concerns during tours and camps.
• Conduct teambuilding workshops for corporate groups.
• Assist in campsite setup and management; ensure facilities are in top condition for guests.
• Perform check-in/check-out processes for guests and ensure smooth flow.
• Handle email enquiries and service challenges promptly with a customer-oriented approach.
• Generate guest-related reports and manage billing and inventory tasks.
• Work with senior executives and use the property management system for check-in/out times during camps.
• Demonstrate animal knowledge to enhance visitor experiences.
• Motivate and guide part-time staff in delivering wildlife experiences.
• Assist in wildlife experiences inventory and logistics; support training for new hires.

Skills

Public speaking

Guest interaction

Team player

Outdoor work enthusiasm

Self-expression/communication

Willingness to learn

Driving license (Buggy)

Education

GCE O'Level

Job description

Mandai Wildlife Group seeks dedicated staff to operate immersive wildlife experiences across Mandai Wildlife Reserve. You will run camps/glamps, manage guest check-ins, handle enquiries, and coordinate with senior staff to ensure smooth operations.

Active participation in wildlife education and guest engagement is essential. Ideal candidates enjoy outdoor work, are energetic and confident in public speaking, and can lead part-time staff while maintaining high standards of safety and guest