IKEA Alexandra : Part-Time Sales Associates

IKEA; Singapore; On-site; SGD 29,000 - 40,000; Part time

Job summary

IKEA Singapore is seeking a customer-focused associate to help customers choose home furnishings, provide in-depth product knowledge, and ensure a welcoming shopping environment.

The role requires strong sales capability, excellent service, and the ability to work on shifts including weekends and public holidays. Training will be provided, and the position may be temporary for 3 months to support peak periods.

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Excellent customer service and problem-solving abilities.
• Ability to handle customer inquiries and prioritise tasks.

Responsibilities

• Greet and assist customers, understand their needs and provide product information.
• Keep the store clean, tidy and well-stocked, with clear price tagging and displays.
• Highlight top selling items and promotions to maximise sales.
• Respond quickly to commercial opportunities and changes in stock or customer feedback.
• Analyse activity to improve planning of future sales initiatives.

Skills

Customer service

Sales

Communication

Time management

Problem solving

Teamwork

Attention to detail

Shift work

Tools

Microsoft Office

Job description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, open and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You continuously keep yourself updated on the home furnishing products and in-store services and promotions to help customers make informed choices.
• Approach and listen to the customers at all time; in order to provide in-depth product knowledge.
• Understands the needs of the customer’s Life at Home and shares this knowledge with the customer and co-workers.
• Ensuring high level of customers’ satisfaction by assessing customers’ needs, providing information and assistance when required.
• You ensure the respective home furnishing business area are clean, tidy, items are on displayed, priced and fully stocked to provide an easy shopping experience for the customers.
• Actively steering top selling and prioritized products to maximize sales.
• Act and response quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback.
• Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve your planning of future activities.
• You tidy up the store to ensure all loose hand articles are collected and returned to the respective home furnishing business.

Qualifications

Your profile

• You have an interest in home furnishing and people’s everyday life at home.
• Experience of working in a fast-paced environment, customer-focused and service industry.
• Strong understanding of what excellent customer service looks like and good problems solving skills.
• Ability to handle customer enquiries.
• Good attention to details and have the ability to prioritise and organise work in order to make the most efficient use of time available.
• Able to perform manual tasks and/or must be able to stand for long hours during retail hours
• You are able to commit to working on shift work, weekends and public holidays
• Good Sales experience and able to actively sell through understanding of customer’s needs.
• Strong knowledge in Microsoft Office. Crucial to have good computer knowledge.
• Able to commit 3months for the role.
• Training will be provided.