ICT Infrastructure Senior Executive / Manager - ICT

SG Enable Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A charitable organization in Singapore seeks an experienced ICT Manager to enhance and maintain infrastructure. You will implement strategies for cybersecurity and oversee procurement processes. The ideal candidate should possess a degree in Computer Science and at least 5 years of relevant experience in ICT roles, with a strong understanding of cybersecurity practices. Opportunities for self-development and training are provided.

Qualifications

• Minimum 5 years of experience in ICT infrastructure role.
• Hands-on experience in helpdesk and desktop support is essential.
• Knowledge of cyber security best practices and risk management is a must.

Responsibilities

• Manage and maintain CPH's server, network, and storage infrastructure.
• Monitor and maintain the cybersecurity posture of the organisation.
• Develop and update SOPs and FAQs for team processes.

Skills

Microsoft Certified Professional (MCP)

MCSE (Microsoft Certified Solution Expert)

Proficiency in cybersecurity

Network and system administration

Cloud technologies

Problem-solving abilities

Interpersonal skills

Education

Diploma or Bachelor's degree in Computer Science or related field

Job description

The Community Psychology Hub (CPH) is dedicated to improving people’s lives through innovative, quality psychological and research services. We work in active collaboration with partners in the social service and public sector to provide care for persons with vulnerabilities alongside their families in the community. Set up by the Ministry of Social and Family Development in 2015, we are a unit sited within SG Enable Ltd, a registered charity and an Institution of a Public Character.

You will assist with the overall maintenance of CPH’s ICT infrastructure, ensuring its reliability, security, and efficiency. You will play a critical role in co-shaping the future of our ICT landscape, implementing cutting-edge technologies together with our business units.

At the Manager level, you are expected to perform the key responsibilities independently, with minimal supervision.

Responsibilities

1. ICT Infrastructure

• Review, enhance and execute a comprehensive ICT infrastructure strategy aligned with the CPH’s goals and objectives

• Review and improve ICT Service management in accordance to appropriate framwork such as ITIL

• Manage and maintain CPH’s server, network, and storage infrastructure

• Track project deliverables and ensure that the projects are completed within budget, schedules and quality standards

• Ensure data integrity, backup, and disaster recovery plans are in place and tested regularly

• Evaluate and implement new technologies to enhance system performance and security

2. Security

• Monitor and maintain the cybersecurity posture of the organisation, including data protection and compliance

• Manage cybersecurity training at organisation level

3. Team Comms and Processes

• Develop and update SOPs and FAQs to address routine queries, share or explain information

• Improve SOPs and systems to ensure efficiency of processes. This includes exploring innovative technological applications and leading the implementation of new processes

4. Procurement

• Manage end-to-end procurement needs from pre-planning, preparting of specifications and tender documents, evaluate, award and contract management, ensuring CPH purchases meet procurement guidelines

• Manage vendor relationships, negotiate contracts, and oversee service level agreements

5. Self-Development

• Stay current with industry trends and emerging technologies to make informed recommendations

• Attend training/workshops and to develop relevant knowledge and skills

Requirements

1. Qualifications, Technical Skills & Knowledge

• A Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field with at least 5 years of experience.

• Preferably with at least 3 to 5 years of relevant working experience. Hands-on experience in helpdesk and desktop support is a must

• MCP (Microsoft Certified Professional) / MCSE (Microsoft Certified Solution Expert) preferred and will be advantageous

• Proficiency in security, network and system administration, virtualisation, and cloud technologies

• Experience with preparation of tenders and writing of specifications

• Proficient in preparation of presentation materials and delivery of presentations to relevant stakeholders

• Knowledge of cybersecurity best practices and risk management

2. Other qualities

• Strong problem-solving and decision-making abilities

• Strong interpersonal and communication skills

• A curious mind to learn and improve things, and an interest to understand and work with people from different backgrounds

To Apply

Please complete the CPH Employment Application Form (https://form.gov.sg/668e481b98d37873d88e610e).
Applicants that did not submit the form would not be considered.

By submitting your application, you are consenting for it to be retained for 6 months for consideration in the event a suitable employment opportunity arises in the future or to be informed of other job opportunities that may be suitable.