ICT Expert Malaysia Information Technology 21-October-2026

TDCX; Singapore; On-site; SGD 48,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Direct public transport links

Flexible working arrangements

Learning and development plans

Global company with awards

Job summary

TDCX in Singapore is looking for an IT Systems/Operations professional to ensure servers run at optimal levels in a 24/7 environment. You will participate in continuous improvement and work with cross-functional teams to maintain reliability.

You will produce weekly and monthly reports on uptime, capacity, security, and SLAs, while documenting standard build configurations. The role also covers system audits, patching, backups, and IT process governance.

Qualifications

• Diploma or higher in IT or related field.
• Around 2 years of IT support/related experience.
• Hands-on with servers and networks, hardware and software.
• Strong verbal and written English communication.

Responsibilities

• Ensure servers run at an optimal level in a 24/7 environment.
• Provide weekly and monthly uptime, capacity, security, and SLA reports.
• Document processes and configurations for standard builds.
• Perform system audits and patch management to ensure compliance.
• Oversee backups and recovery processes; support continuous improvement.

Skills

System administration

Server troubleshooting

Network basics

English communication

Education

Diploma or equivalent

Bachelor's degree preferred

Tools

Helpdesk ticketing system

Patch management

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Ensure that servers are running at an optimal level in a 24/7 operating environment.
• Provide weekly and monthly reports of system uptime, server capacity, security compliance, and SLA metrics.
• Document processes for System and IT related procedures to ensure standard builds are maintained, ensuring to document configuration settings of servers, processes, and policies.
• Perform system audit of vulnerabilities.
• Oversee the security compliance level of mission-critical servers are properly patched in accordance to the defined patch management policy.
• Performs and monitors (daily, weekly, monthly) server back up and its recovery process.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in IT, Computer Science or equivalent
• Preferably with 2 years of working experience in the related field is ideal for this position
• Knowledgeable in IT equipment especially desktop and laptops â both in Hardware and Software.
• Ability to troubleshoot problem systematically.
• Familiarity with Inventory and Helpdesk Ticketing Tool is an advantage.
• Demonstrated hands-on experience with computer networks, server administration, and server installation.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment: BPO, Computer Science, Quality Manager, Information Technology, Advertising, Operations, Quality, Technology, Marketing