Technical Customer Service Specialist Malaysia Customer Service 18-October-2026

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

World-class workspace

Strong learning & development

Flexible working arrangements

Direct Public Transport links

Job summary

TDCX, a Singapore-headquartered BPO, seeks a competent Quality Manager to address customer issues promptly and with empathy. The role emphasizes effective communication, use of support tools, and continuous learning within a fast-growing global team.

You will join a company offering strong professional development, comprehensive medical coverage, and flexible working arrangements. Fresh graduates are encouraged to apply for this on-site position in Singapore.

Qualifications

• Diploma or higher required; 2 years experience preferred but fresh graduates encouraged.
• Strong time management and multitasking skills.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Respond to customer problems promptly using our support system.
• Engage customers in high-quality, empathetic 1:1 discussions and troubleshoot issues.
• Utilize tools to identify and resolve customer inquiries efficiently.
• Provide feedback to improve tools, procedures, and guidelines.
• Understand project backend operations and improve technical knowledge over time.
• Carry out other duties as assigned to support Quality Management.

Skills

Time management

Multi-tasking

Communication

Phone etiquette

English proficiency

Education

Diploma or higher

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responds and addresses customers` problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.
• Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Understands the technical back end and operations of our project
• Improves and expands technical knowledge and familiarity with technical issues to better assist customer
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc).
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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