I-Security Engineer

M.TECH PRODUCTS PTE LTD; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

M.TECH PRODUCTS PTE LTD in Singapore seeks a post-sales engineer to support cybersecurity or network performance monitoring products. You will handle on-site deployment, testing, documentation, and customer support, delivering clear troubleshooting and knowledgebase references.

The role requires 1–2 years IT experience, networking knowledge, and CCNA/CCSA certification, with willingness to work extended hours and standby duties. Based in Singapore, local and regional projects are expected.

Qualifications

• 1–2 years of IT industry experience in network support.
• Knowledge of routing and switching concepts.
• CCNA or CCSA certification is preferred.
• Able to work independently and in a team.
• Willing to work extended hours and standby duty.

Responsibilities

• Post-sales activities for cybersecurity or network performance products.
• Participate in large-scale local and regional project implementations.
• Provide on-site deployment, testing, and documentation.
• Provide technical support to ensure customer satisfaction.
• Troubleshoot and research knowledgebase to resolve queries.
• Be on standby to support 24x7 maintenance calls.
• Communicate issues clearly and concisely.

Skills

Networking basics

Troubleshooting

Customer communication

On-site deployment

Team collaboration

Education

Bachelor's degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field

CCNA or CCSA certification

Tools

None

Job description

RESPONSIBILITIES:

• Post-sales activities of Cybersecurity or Network Performance Monitoring products
• Involve in Large-scale (Local & Regional) Project Implementation
• Provide on-site implementation services including testing, deployment & documentation
• Provide technical support in ensuring customer satisfaction
• Analyse and clarify customer queries though troubleshooting and researching existing
  knowledgebase articles/known issues
• Be on routine standby to support 24x7 maintenance support calls
• Requires the ability to communicate issues clearly and concisely

REQUIREMENTS:

• Bachelor's degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
• At least 1-2 years relevant experience in IT industry providing network support and
  administration.
• Equip with knowledge & experience in networking such as routing and switching technology.
• Possess CCNA or CCSA certification.
• Able to work independently as well as in a team environment.
• Willing to work hard and eager to learn about new technologies.
• Polite and able to communicate well to the clients.
• Analytical and possess good troubleshooting skills.
• Willing to work extended hours and on standby duty.
• Excellent interpersonal and communication skills.
• Independent and motivated.