Hybrid Day-2 Ops & Product Excellence Lead

Manulife; Singapore; Hybrid; SGD 150,000 - 190,000; Full time

Job summary

Manulife Singapore is seeking an experienced professional to manage Day 2 insurance product features post-launch, ensuring regulatory compliance and customer-focused enhancements. The role sits at the intersection of Operations, Product, and Technology to support lifecycle management of complex life insurance products.

The candidate will lead requirements, coordinate UAT, drive enhancements, and manage production issues while collaborating with Risk, Compliance, and Operations in a hybrid work

Qualifications

• Bachelor’s degree in relevant discipline;
• Minimal of 10 years of experience in life insurance operations, product management, or change delivery;
• Strong experience in Day 2 product management.

Responsibilities

• Day 2 Product Feature Management: Oversee ongoing management of insurance product features post-launch.
• Change & Enhancement Delivery: Lead requirement gathering, impact analysis, UAT, and implementation.
• Production Issue & Defect Management: Oversee resolution, root cause analysis and prevent recurrence.
• Stakeholder Management & Collaboration: Work with Product, Technology, Risk, Compliance, and Operations; governance representation.
• Continuous Improvement & Innovation: Drive process improvement, automation, and digital transformation initiatives.

Skills

Product knowledge

Project management

Analytical skills

Stakeholder management

Attention to detail

Education

Bachelor’s degree in relevant discipline

Job description

Manulife Singapore is seeking an experienced professional to manage Day 2 insurance product features post-launch, ensuring regulatory compliance and customer-focused enhancements. The role sits at the intersection of Operations, Product, and Technology to support lifecycle management of complex life insurance products.

The candidate will lead requirements, coordinate UAT, drive enhancements, and manage production issues while collaborating with Risk, Compliance, and Operations in a hybrid work