Day 2 Insurance Product & Operations Lead

Manulife Financial; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Manulife Financial is seeking a Senior Day 2 Product Manager to manage post-launch life insurance features, ensure regulatory compliance, and drive customer-centric enhancements across Operations, Product, and Technology.

You will lead change delivery, oversee production issues and defects, coordinate UAT, and collaborate with Risk, Compliance and Operations to optimise product lifecycles and deliver continuous improvements in a hybrid Singapore-based role.

Qualifications

• Bachelor’s degree in relevant discipline.
• Minimal of 10 years of experience in life insurance operations, product management, or change delivery.
• Strong experience in Day 2 product management.

Responsibilities

• Oversee Day 2 product feature management post-launch, ensuring operational effectiveness and regulatory compliance.
• Lead change and enhancement delivery: gather requirements, coordinate UAT, and minimise disruption.
• Manage production issues and defects with root-cause analysis and preventive actions.
• Collaborate with Product, Technology, Risk, Compliance, and Operations across governance forums.
• Drive continuous improvement, automation, and digital transformation initiatives.

Skills

Day 2 product management

Stakeholder management

Change delivery

Product knowledge

Regulatory awareness

Education

Bachelor’s degree in relevant discipline

Job description

Manulife Financial is seeking a Senior Day 2 Product Manager to manage post-launch life insurance features, ensure regulatory compliance, and drive customer-centric enhancements across Operations, Product, and Technology.

You will lead change delivery, oversee production issues and defects, coordinate UAT, and collaborate with Risk, Compliance and Operations to optimise product lifecycles and deliver continuous improvements in a hybrid Singapore-based role.