Hybrid Cloud Engineer (L2)

AVATAR MODERN TECHNO SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

AVATAR MODERN TECHNO SERVICES PTE. LTD. is seeking an experienced L2 operations engineer to provide Level 2 support for hybrid cloud infrastructure spanning Windows Server, VMware, Nutanix, AWS and Azure environments.

You will handle incident resolution, patching, automation, disaster recovery planning, and runbooks, while ensuring adherence to SLAs through 24x7 support and shift-based coverage. The role requires scripting in PowerShell/Python, IaC with Ansible or Terraform, and coordination

Qualifications

• L2 support for hybrid cloud infrastructure including Windows Server and virtualization platforms.
• Experience in incident, problem, change and service request management in enterprise environments.
• Familiarity with automation tooling and IaC to improve operational efficiency.

Responsibilities

• Provide Level 2 support for Windows Server, VMware, Nutanix, AWS and Azure environments.
• Perform incident resolution, patching, vulnerability remediation, and DR planning.
• Maintain SOPs, runbooks, CMDB and operational documentation.

Skills

Operational support

Incident management

Automation proficiency

SLA adherence

Tools

Windows Server

VMware

Nutanix Prism

AWS

Azure

Ansible

Terraform

PowerShell

Python

Shell scripting

Job description

Role Summary

Provide Level 2 operational support for Hybrid Cloud infrastructure covering Windows Server, VMware, Nutanix, AWS and Azure environments. Responsible for incident resolution, monitoring, patching, lifecycle management, automation, and operational excellence.

Technical Skills

• Windows Server 2016/2019/2022,Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM
• VMware vSphere, ESXi, vCenter,DRS, HA, SRM
• Nutanix Prism, AHV, AOS, CVM,LCM
• AWS: EC2, VPC, IAM, ELB, EBS,S3, Route53, CloudWatch
• Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD, Azure Site Recovery
• Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management

Automation Skills

• Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.
• Strong scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.
• Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.

Key Responsibilities

• Manage Windows, VMware, Nutanix, AWS and Azure environments.
• Perform incident, problem, change and service request management.
• Execute patching, vulnerability remediation and compliance activities.
• Participate in disaster recovery planning, testing and execution.
• Maintain SOPs, runbooks, CMDB and operational documentation.
• Coordinate with OEM vendors and cloud providers for issue resolution.

24x7 Support Coverage

Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.

Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.

Experience

L2: 5-8 Years