Housekeeping Team Leader

Four Seasons Hotels and Resorts; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Career growth opportunities

Best-in-industry training

Complimentary stays at Four Seasons

Discounted meals

Paid holidays/vacation

Dental and medical insurance

Employee service awards/Birthday Gift

Annual employee party/social events

Complimentary meals in dedicated staff

Job summary

Four Seasons Hotel Singapore is seeking a Housekeeping Team Leader to drive exceptional guest experiences through meticulous room standards and team guidance. You will lead daily operations, coach staff, and coordinate with Front Office to prioritise VIPs and special requests.

Join a luxury brand known for warmth and attention to detail, with growth opportunities, industry-leading training, and employee benefits.

Qualifications

• Experience in luxury hospitality preferred.
• Supervisory experience is desirable.
• Strong organizational and communication skills.

Responsibilities

• Lead daily floor operations to maintain highest cleanliness and presentation.
• Coordinate with Front Office for arrivals, VIPs, and special requests.
• Inspect rooms (vacant and occupied) for quality and comfort.
• Supervise and coach Room Attendants and House Attendants for service excellence.
• Conduct daily briefings and on-the-job training.
• Handle guest requests and concerns with thoughtful service recovery.
• Monitor room statuses and maintenance follow-ups.
• Manage inventories and cost control, ensuring efficient resources.
• Communicate across departments to ensure a seamless guest experience.

Skills

Luxury brand experience

Supervisory experience

Organizational skills

Interpersonal skills

Guest-centric approach

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays - we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken - traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the role

Housekeeping Team Leader

Join our Housekeeping leadership team and play a key role in delivering exceptional guest experiences through impeccable room standards and team guidance. This is a hands-on leadership position ideal for someone ready to grow their career in luxury hospitality.

What you will do

• Lead the daily floor operations, ensuring guest rooms and public areas meet the highest standards of cleanliness and presentation
• Coordinate closely with Front Office to prioritise arrivals, VIPs, and special requests
• Inspect rooms (vacant and occupied) to ensure quality, comfort, and attention to detail
• Supervise, coach, and support Room Attendants and House Attendants to drive service excellence and productivity
• Conduct daily briefings and provide ongoing on-the-job training
• Handle guest requests and concerns promptly, ensuring thoughtful service recovery
• Monitor room statuses, maintenance follow-ups, and special amenities for arriving guests
• Maintain cleanliness and organisation of service areas, pantries, and linen closets
• Support inventory control, cost management, and efficient resource planning
• Communicate effectively with other departments to ensure a seamless guest experience

What you bring

• Two (2) years of relevant experience in a luxury brand is considered an asset, preferably 1 year in a supervisory role.
• Good organisational skills, ability to prioritize workload and handle pressure
• Excellent interpersonal and communication skills
• Passion and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences

What we offer

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours

This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends, and holidays.