Housekeeping Team Lead — Guest Experience & Standards

mercure singapore bugis; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Mercure Singapore Bugis is seeking a diligent Room Attendant to provide courteous service and maintain spotless public areas and guestrooms in line with the hotel's standards.

You will supervise room attendants, coordinate with other departments, handle guest requests, and adhere to safety policies. Prior experience and ability to work shifts, weekends, and public holidays are preferred.

Qualifications

• Minimum GCE 'N' level or higher with 1-2 years relevant work experience.
• Able to motivate staff, lead and guide a team
• Competent in MS Office applications.
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays

Responsibilities

• Provide courteous and professional service at all times.
• Ensure cleanliness of public areas, guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
• Assign Room Attendants their duties, supervise and inspect guest rooms and surround service areas for conformance and ensure compliant.
• Pay attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
• Maintain good working relationships with your own colleagues, and all other departments.
• Have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• Maintain proper record of activities/events such as Lost and Found, Inventory, rooming lists, any housekeeping records.
• Attend to guest request and complaints and provide guest with feedback, when necessary.

Skills

Team leadership

Attention to detail

Multi-tasking

Interpersonal skills

Communication

Shift work

Education

GCE 'N' level or higher

Tools

MS Office

Job description

Mercure Singapore Bugis is seeking a diligent Room Attendant to provide courteous service and maintain spotless public areas and guestrooms in line with the hotel's standards.

You will supervise room attendants, coordinate with other departments, handle guest requests, and adhere to safety policies. Prior experience and ability to work shifts, weekends, and public holidays are preferred.