Home Solutions Advisor (Showroom & Online)

MATERIA LLP; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Materia invites applications for a Product Advisor in Singapore. You will guide customers through home product selections by understanding their needs and recommending practical solutions. You will coordinate with suppliers and internal teams to ensure product availability and support after-sales service.

You will engage customers to identify budgets, present materials, and tailor recommendations to spaces and lifestyles, while preparing quotations and managing enquiries with care.

Qualifications

• Experience in retail, customer service, interior products, furniture, renovation, or home-living products.
• Strong communication and interpersonal skills to engage homeowners effectively.
• Ability to understand and respond to homeowner needs.
• Willingness to learn technical product information.
• Organised approach to managing multiple customer enquiries and follow-ups.
• Ability to work independently and collaboratively within a team.
• Basic computer skills for preparing quotations, maintaining customer records, and managing product information.
• Interest in interior design, home products, and practical living solutions.
• Sales experience is useful, with a focus on consultative and customer-focused service.

Responsibilities

• Engage customers to identify their needs, preferences, and budget for home products
• Present and explain Materia’s products, materials, and home solutions clearly to customers
• Recommend products tailored to customers’ spaces, lifestyles, and requirements
• Clarify product features, specifications, differences, and practical uses to aid customer decisions
• Assist customers in comparing options without applying sales pressure
• Prepare accurate product quotations and follow up with customers promptly
• Coordinate with suppliers, factories, and internal teams to confirm product availability, pricing, and lead times
• Manage customised product enquiries and special orders efficiently
• Collaborate with designers to suggest products suitable for specific designs or spaces
• Support customers in selecting products for kitchens, wardrobes, bathrooms, storage, lighting, and other home areas
• Maintain and update comprehensive product knowledge and stay informed on new trends
• Organise and update showroom displays, samples, and product information regularly
• Record customer enquiries, preferences, and follow-up actions accurately
• Handle online enquiries, WhatsApp, social media leads, and showroom appointments professionally
• Assist with after-sales coordination to ensure customer satisfaction

Skills

Customer service

Communication

Organisational skills

Independent work

Team collaboration

Quotation preparation

Furniture/home products knowledge

Job description

Materia invites applications for a Product Advisor in Singapore. You will guide customers through home product selections by understanding their needs and recommending practical solutions. You will coordinate with suppliers and internal teams to ensure product availability and support after-sales service.

You will engage customers to identify budgets, present materials, and tailor recommendations to spaces and lifestyles, while preparing quotations and managing enquiries with care.