High-Touch Enterprise Network Engineer

Randstad Singapore

Singapore

On-site

SGD 80,000 - 120,000

Full time

5 days ago

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Job summary

Randstad Singapore is seeking a Senior Network Support Engineer/High Touch Engineer to serve as a technical focal point for enterprise clients, ensuring operational stability and high network availability. You will lead advanced support, RCA, and collaboration with customer teams and internal engineers to optimize performance.

Ideal candidates have strong networking expertise (routing/switching, wireless, SD-WAN), customer-facing skills, and relevant certifications.

Qualifications

Experience in enterprise network support and troubleshooting.
Strong root-cause analysis and incident handling.
Excellent customer-facing communication and relationship-building skills.
CCNP/CCIE or equivalent certifications are advantageous.
Familiarity with routing/switching, wireless, SD-WAN, data center architectures, or security frameworks.

Responsibilities

Deliver advanced technical support and complex troubleshooting for enterprise network infrastructures.
Lead root-cause analysis (RCA) and incident resolutions in line with service levels.
Partner with customer teams and internal engineering to optimize network performance.
Participate in technical reviews, contributing expert insights during service reviews and engagements.
Provide technical guidance and knowledge sharing to internal teams and external client stakeholders.
Maintain documentation of network architecture, changes, and operational activities.