Health Insurance Specialist

Bupa; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Job summary

Bupa Global Singapore is seeking a Health Insurance Specialist to work with Standard Chartered Bank Singapore teams to drive referrals and sales of international private medical insurance for Priority Private and high-net-worth customers. You will provide needs-based advice and manage the end-to-end journey from referral to policy issuance.

The role emphasizes training SCB managers, maintaining a robust pipeline, and ensuring compliant, customer-centric outcomes across digital channels and

Qualifications

• Bachelor’s degree or equivalent relevant experience in business, finance, insurance or a related field is preferred.
• Fluency in English is essential; additional languages (Mandarin) advantageous.
• Experience delivering product training or presentations to distribution partners.
• Proven track record of achieving individual sales targets in health or life insurance.

Responsibilities

• Generate qualified customer referrals and deliver sales of the Bupa Global SCB IPMI to Priority Private and HNW clients.
• Provide needs-based product advice and manage end-to-end sales and application journey.
• Deliver regular product and sales training to Standard Chartered Relationship Managers and Insurance Specialists.
• Maintain accurate sales records, pipeline, and regulatory compliance through data privacy processes.
• Collaborate with Underwriting, Operations and Compliance to progress cases and resolve issues.

Skills

Sales targets

Health insurance knowledge

Relationship management

English fluency

Bank distribution / bancassurance

CRM / pipeline reporting

Education

Bachelor’s degree or equivalent

Tools

CRM

Job description

Job Description: Health Insurance Specialist Location: Singapore Permanent Full time Hybrid working Job Purpose: The Health Insurance Specialist is responsible for working closely with Standard Chartered Bank (SCB) Singapore Relationship Managers and Insurance Specialists to generate qualified customer referrals and deliver sales of the Bupa Global SCB international private medical insurance product to eligible Priority Private and high-net-worth customers. The role provides needs-based product advice, manages customers through the end-to-end sales and application journey, and delivers regular product and sales training to Standard Chartered Relationship Managers and Insurance Specialists. The role is accountable for achieving assigned sales targets while delivering suitable customer outcomes and complying with Bupa, Standard Chartered and applicable Singapore regulatory requirements.

How you’ll help us make health happen:

Build strong working relationships with Standard Chartered Bank Singapore Relationship Managers and Insurance Specialists across the relevant Priority Private and private banking segments. Develop a consistent pipeline of qualified referrals through regular engagement, branch or banking-centre visits, joint customer activity and structured follow-up. Deliver regular training to SCB Relationship Managers and Insurance Specialists on the Bupa Global SCB IPMI proposition, customer eligibility, referral processes, sales positioning and approved customer communications. Support SCB Relationship Managers and Insurance Specialists in identifying customers for whom international private medical insurance may be relevant. Conduct needs-based customer discussions and recommend a suitable Bupa Global SCB IPMI product in accordance with approved sales, suitability and compliance processes. Achieve assigned sales, conversion, referral and activity targets. Manage the full customer journey, including referral follow-up, fact-finding, quotation, application, documentation, underwriting coordination, payment and policy issuance. Conduct initial eligibility and application-completeness checks and refer medical disclosures or complex cases to Bupa Underwriting. Maintain an accurate sales pipeline and provide regular reporting on referrals, appointments, conversion, issued business and forecast performance. Use pipeline data to identify referral or conversion gaps and agree improvement actions with SCB stakeholders and the Senior Health Insurance Specialist. Work with Bupa Underwriting, Operations, Sales Support, Marketing and Compliance teams to progress cases and resolve issues. Maintain complete and accurate customer and sales records and comply with applicable data privacy, conduct and regulatory requirements. Gather feedback from customers and SCB stakeholders to improve training, referral quality, the sales process and customer experience.

Key Skills/Qualifications needed for this role:

• Bachelor’s degree or equivalent relevant experience in business, finance, insurance or a related field is preferred.
• Holds, or is able to obtain before appointment, all qualifications, licences and approvals required to conduct the role in Singapore.
• Commitment to ongoing professional development and completion of all required regulatory and product training.
• Fluency in English is essential.
• Additional language capability relevant to Standard Chartered Singapore’s customer base, including Mandarin, would be advantageous.
• Proven record of achieving individual sales targets in health insurance, life insurance, wealth protection or another regulated financial-services environment.
• Experience in bank distribution, bancassurance, wealth management or a high-net-worth customer environment.
• Strong stakeholder-management skills and the ability to influence Relationship Managers and Insurance Specialists without direct authority.
• Demonstrated ability to generate and manage referrals, maintain a disciplined sales pipeline and improve conversion.
• Experience delivering product training, sales coaching or presentations to distribution partners.
• Strong consultative-selling, presentation, negotiation and objection-handling skills.
• Knowledge of IPMI or medical insurance products, customer suitability and underwriting processes.
• Confidence engaging with affluent, Priority Private and high-net-worth customers in person and through digital channels.
• Strong CRM, pipeline reporting and digital-sales-tool capability.

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Time Type: Full time Job Area: Locations: Singapore Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.