Head of Workforce Planning

dnata singapore pte. ltd.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

dnata Singapore is seeking a Strategic Workforce Leader to drive end-to-end workforce planning and resource optimization across the business. You will develop forecasts, models, and cost plans to support operations and commercial objectives.

You will oversee rostering, leave, attendance, and labour utilisation, ensuring efficient deployment across functions while maintaining compliance. You will partner with senior stakeholders and lead transformation initiatives to improve productivity and cost

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Research, Economics, Statistics, Mathematics, Business, or a related discipline.
• Advanced qualifications are an advantage.
• Minimum 10 years of experience in workforce planning, resource planning, or operations planning.

Responsibilities

• Lead end-to-end workforce planning and resource optimisation strategy across dnata Singapore.
• Oversee rostering, leave management, attendance and labour utilisation.
• Drive workforce forecasting, labour models, and resource plans for ops and commercial objectives.
• Partner with senior stakeholders to align workforce strategy with business priorities.

Skills

Workforce forecasting

Resource planning

Operations planning

Stakeholder management

Leadership

Education

Bachelor's degree in Industrial Engineering or related

Job description

Strategic Workforce Leadership

• Lead the end-to-end workforce planning and resource optimisation strategy across dnata Singapore.

• Develop workforce forecasts, labour models, and resource plans that support operational and commercial objectives.

• Drive resource costing and demand planning activities for new and existing business opportunities.

• Partner with senior stakeholders to align workforce strategy with business priorities.

Workforce Planning & Operations

• Oversee workforce planning, rostering, leave management, attendance, and labour utilisation.

• Ensure effective day-of-operation resource allocation to meet service delivery requirements.

• Optimise labour deployment across multiple operational areas while maintaining compliance and operational resilience.

• Monitor workforce performance and productivity using data-driven insights and analytics.

Transformation & Continuous Improvement

• Lead the transformation of workforce management capabilities through process redesign, automation, workforce systems, and advanced analytics.

• Drive initiatives to improve labour productivity, forecasting accuracy, roster efficiency, and cost control.

• Develop business cases and scenario modelling to support growth, operational change, and strategic decision-making.

Leadership & Stakeholder Management

• Lead and develop high-performing workforce planning and resource optimisation teams.

• Build strong partnerships with operational, commercial, finance, and HR stakeholders.

• Act as a trusted advisor to senior leadership on workforce strategy, labour planning, and organisational effectiveness.

• Foster a culture of safety, accountability, collaboration, and continuous improvement.

What We Are Looking For?

• Minimum 10 years of relevant experience in workforce planning, resource planning, operations planning, or airport operations.

• At least 5 years' experience leading teams in a complex operational environment.

• Strong understanding of workforce forecasting, demand planning, rostering, resource allocation, and labour productivity management.

• Experience managing large workforces across multiple functions or locations.

• Strong commercial and financial acumen, including budget management and labour cost optimisation.

• Proven experience leading change and delivering operational transformation.

• Excellent stakeholder management, communication, and influencing skills.

• Experience within aviation, airport operations, ground handling, logistics, transport, or other high-volume operational environments is highly desirable.

Qualifications

• Bachelor's degree in Industrial Engineering, Operations Research, Economics, Statistics, Mathematics, Business, or a related discipline.

• Advanced qualifications are an advantage.

If you are a strategic thinker with a passion for workforce optimisation, operational excellence, and leading large-scale transformation, we would love to hear from you.

Join dnata Singapore and help us build the workforce of the future!