Head of Talent Acquisition APAC

Western Union; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Western Union is seeking an experienced Head of Talent Acquisition APAC to lead high-volume recruitment across the APAC region. You will manage 5–7 Talent Partners, drive performance, and deliver scalable TA strategies to support growth and workforce planning.

You will partner with senior leaders, drive large-scale hiring programs, and ensure an exceptional candidate and stakeholder experience while aligning with local regulations.

Qualifications

• 8+ years of talent acquisition experience, including high-volume programs.
• 5+ years of people leadership experience, leading recruiters.
• Proven success managing teams of 7–10 recruiters or more.
• Data-driven mindset with strong analytics and reporting capabilities.

Responsibilities

• Lead, coach, and develop a team of Talent Partners to drive quality, speed, and delivery.
• Own recruitment delivery across APAC and achieve hiring targets and SLAs.
• Develop and execute recruitment strategies for large-scale, high-volume programs across functions.
• Partner with senior leaders to translate workforce requirements into TA plans.
• Drive market expansions, ramp-ups, site launches, and transformation initiatives.

Skills

Talent acquisition

Leadership

Stakeholder management

Data analytics

Recruitment operations

Job description

Head of Talent Acquisition APAC

We are seeking an experienced Head of Talent Acquisition APAC to lead high-volume recruitment delivery across the APAC region. This role is responsible for managing a team of 5-7 Talent Partners, driving hiring performance, and executing scalable talent acquisition strategies to meet ambitious growth and workforce planning objectives. The successful candidate will have a proven track record of delivering recruitment results in fast-paced, high-growth environments, with experience leading large-scale hiring projects, workforce ramp-ups, and recruitment transformation initiatives. This individual will combine strong operational leadership with strategic workforce planning to ensure hiring targets are achieved while maintaining an exceptional candidate and stakeholder experience.

Key Responsibilities

• Lead, coach, and develop a team of Talent Partners, creating a high performance culture focused on quality, speed, and delivery.
• Own recruitment delivery across APAC, ensuring achievement of hiring targets and service level agreements.
• Develop and execute recruitment strategies to support large-scale, high volume hiring programs across multiple business functions.
• Partner with senior business leaders to understand workforce requirements and translate business priorities into talent acquisition plans.
• Drive project-based recruitment initiatives, including market expansions, workforce ramp-ups, new site launches, and business transformation programs.
• Establish clear team objectives, hiring metrics, and performance standards, using data and analytics to drive accountability and continuous improvement.
• Oversee end-to-end recruitment activities, including sourcing, assessment, selection, offer management, and onboarding support.
• Build and maintain strong talent pipelines for critical and high-demand roles.
• Leverage recruitment marketing, employer branding, and sourcing strategies to attract top talent in competitive markets.
• Ensure effective use of recruitment technology, market intelligence, and reporting tools to improve hiring outcomes.
• Monitor recruitment performance, identify risks, and implement solutions to improve quality, efficiency, and time-to-fill.
• Partner closely with HR and business stakeholders to ensure compliance with local employment legislation and company policies.
• Act as a trusted advisor to leaders on talent market trends, workforce planning, and recruitment best practices.

Requirements

• 8+ years of talent acquisition experience, including significant experience managing high-volume recruitment programs.
• 5+ years of people leadership experience, with demonstrated success leading teams of recruiters and driving hiring performance.
• Proven experience managing recruitment teams of 7-10 recruiters or larger.
• Strong track record of delivering against challenging hiring targets in APAC markets.
• Experience developing and executing recruitment project strategies, workforce ramp-ups, and large-scale hiring initiatives.
• Data-driven mindset with strong analytical and reporting capabilities.
• Excellent stakeholder management and influencing skills, with the ability to engage effectively with senior business leaders.
• Strong understanding of recruitment operations, workforce planning, talent attraction, and sourcing methodologies.
• Knowledge of local employment legislation and recruitment best practices across the region.
• Fluent English communication skills.
• Based in Quezon City, Philippines, or Singapore

Preferred

• Experience supporting BPO, shared services, technology, customer operations, or large-scale corporate hiring environments.
• Experience leading recruitment transformation, process improvement, or TA operating model projects.

Workplace Options

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.